All newly purchased serial coupons show as 'Used'

Hi,

So can you specifically tell me what settings I have set incorrectly that is 'restricting' the generated unique coupons that are being generated from a professional coupon product to only that 'user' (the professional) who is logged in so that the coupon can be used by the client 'user' when they order the 'client' program product when they log in under their own user account?

Like I wrote several times in my previous messages :
The HikaSerial coupon generator generates coupons by copying an existing HikaShop coupon called "template".
That template must be unpublished like I wrote in my previous message.

So I still don't understand your question or your need. Or I don't understand why you keep asking for that restrictions when I already gave you an answer

There is no "user" restriction in HikaShop coupons ; so the coupon can be used by anyone but only one single time (if you use the quota and not the quota per user).

If you have specific request about HikaShop coupons, I can only recommend you to create a new thread in the HikaShop forum section. But HikaSerial can't provide more features in the HikaShop coupons.

These two parts are related to HikaShop and not HIkaSerial ; if you still have the issue or more question about the coupons ; please open a new thread in the HikaShop forum section.

Honestly, I can't make it any clearer but somehow I feel like we are not communicating!

I am afraid that it is still not clear and I am still not able to understand what you need.
There is a communication but I have the feeling that I have to repeat things that I already wrote in that same thread.

If you have question about HikaSerial or his configuration ; there is no problem, I can answer them.
But I need to understand your need, what you already done and what you want to achieve exactly.
For the moment, please read very carefully my previous messages.

Regards,

Hi,

Regarding the other thread ; I can see that parts of your HikaSerial configuration are still wrong.

Please follow all the instructions we gave you and be really careful with all of them.
In the documentation of the "coupon generator" plugin, you can find an example of a coupon template.
www.hikashop.com/support/documentation/1...ugins-coupongen.html

Your coupon have to be unpublished. When the plugin would duplicate the coupon, it would automatically published it (and set the "used times" to zero)

Some settings of that coupon template are crucial :
1 - coupon template must be unpublished
2 - coupon template "number of times used" must be 0
3 - coupon template "quota" must be 1

Regarding your latest configuration screenshot, point 3 is good but not point 1 or 2.
So it will generate serious side effects (issues).

Now, regarding your pack configuration ; it also contains mistakes.
I told you previously that if you want to generate a serial which can be consume you have to use the "consumable serial" to "yes".
But, at this moment I though that you wanted to generate serials and not coupons (with all your explanations it was quite confusing, I admit).

Now we know that you do not want to generate serial to consume them ; you want to generate HikaShop coupons.
In that case, the best is to not activate the "consumable serials" in the pack.

Regarding the order email screenshot you gave, I have some difficulties to understand why you have a serial without a product.
So I'm starting to think that you are using the plugin "serial per order" ; which won't help or be useful in your case.
When you want to see the generated serial ; please go in the HikaShop backend and display the order details page.
HikaShop > Orders > Orders (and then click on the order number for the order you want to see).
HikaSerial adds his own special content with very useful details on the serials.

And for the topic about your HikaShop coupon issues ; do not provide them any details about HikaSerial and just focus on the coupons.
You have a great backend interface in HikaShop (HikaShop > Orders > Coupons) to see the coupons and you can see the coupon configuration of the coupon you want to use.
Taking a look at the coupon template won't help ; because it's not the coupon template you're trying to use in the front-end, but the other coupon.

Regards,

Hi,

I though I was clear when I wrote that message :

So I'm starting to think that you are using the plugin "serial per order" ; which won't help or be useful in your case.

Because, when I wrote it, I really mean that you have to unpublish it ; that you must remove configurations for that plugin ; that you do not want in any kind in any time use that plugin.

And if you want to understand why you do not want to use that plugin ; you can find the answer directly in the documentation :
www.hikashop.com/support/documentation/3...-serialperorder.html

Is that clear enough ?

Please understand that I can't provide you any support if you do not follow the instructions.
The fact that I was asking you to unpublish that plugin is for the real reason ; with the purpose of helping you.
By not doing that, it gave the impression that you don't want our help or you think that we are giving you bad advice / instructions.

In the message in the other topic Nicolas wrote :

Nicolas wrote: Just remove the product restriction of the coupon used in your serial pack and you won't have that problem.

And you replied just after with that message where you wrote :

LukeDouglas wrote: I have removed the HikaShop product from the HikaSerial pack.

You did not follow the given instruction and, by this way, you have broke your HikaSerial configuration.
Nicolas wrote you to edit your coupon and you have destroy your configuration by editing the product and removing what is allowing HikaSerial do to his job.

How do you think we can provide support if you do not do what we are asking you to do ?
(And in the process you never provide the screenshot of the generated coupon that we asked several times...)

I can be very patient but I also have my limits.

Regards,

Hi,

Assignation pack with product - Generate serial for each (of that) product in the order. It is the default mode in HikaSerial.
Serial per order - Generate serials for each orders regardless his content ; it uses a special plugin for that.

What you want to do is explained in the two HikaSerial tutorials :
www.hikashop.com/support/documentation/2...serial-tutorial.html
You HikaSerial configuration were fine and when you started to talk about your "user restriction" (which do not exists) you started to touch HikaSerial while it was not needed. I still don't understand why you did that

You have :
* one generator per coupon you want to generate
* one pack for each generator
* Some association between the packs and the products.

The generator which generate the coupon using the template "DWC" will be used by the pack for "DWC" which will be associated with the product for "DWC"

The generator which generate the coupon using the template "DWOC" will be used by the pack for "DWOC" which will be associated with the product for "DWOC"

Do not use the plugin "serial per order" ; maybe in the future but not now. Absolutely not now.
Be sure that your two coupons templates are right configured with the previous instructions (unpublished, quota).

Please understand that you do need to talk about HikaSerial with the HikaShop team ; They can't provide any kind of support on Hikaserial and they won't gave you any kind of instructions regarding HikaSerial.
With your coupon restriction problem ; they do not need to know anything about HikaSerial ; there is a coupon (the generated one, not the template) and you had issues with the restriction. That's all !
So if you think that Nicolas or someone else of the HikaShop support team gave you an instruction for HikaSerial : you misunderstood the message.

Regards,