serial text format in the confirmation email

Hi,

Your customer will receive directly the email with the serial if you do NOT confirm the order in the HikaShop backend order listing but directly in the order details.
He will also receive the HikaSerial content if you use the "email" feature that you can find in the toolbar when you display the order details in the backend.

When you confirm an order in the backend order listing ; if you click on the button to send an email you will edit directly the content that you will send to your customer.
But your order is not yet confirmed so your order does not have yet any serial.
So your order do not have yet the HikaSerial content for the email because there is currently no serial in the order.
Once you have confirmed the order you will have the serials but not before.

On the other hand, serials are not being mapped in order and is configured so that it

Hi,

There is a setting in the "pack" to ask for a random pickup or a pickup in order (older serial first)
www.hikashop.com/support/documentation/1...n.html#random_pickup

About the notification email made by a payment plugin confirmation ; you won't have any issue because the email is generated by the fact that the order is confirmed.

Regards,