Not enough serials

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8 years 6 months ago #217688

-- url of the page with the problem -- : www.restaurantdehaas.nl
-- HikaShop version -- : 2.6.0
-- HikaSerial version -- : 1.10.0
-- Joomla version -- : 3.4.4
-- Browser(s) name and version -- : Google Chrome

On our website, customers can buy tickets for any event. If the customer ordered multiple cards, then there must be multiple e-ticket / serials will be created. But that does not work, HikaShop makes but one serial. How can I just put the institution, so that as many serials are created as ordered products?

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8 years 6 months ago #217712

Hi,

If the product is linked with a pack, HikaSerial will generate serials depending the ordered quantity.

But if your configuration does not allow HikaSerial to access to enough serials or to generate them ; HikaSerial won't be able to perform the assignation correctly.
So, we will need more details about your configuration in order to understand your issue.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 6 months ago #218173

Thanks for your answer. Here, the configuration settings HikaShop Serial . See Appendix. What's wrong ?

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8 years 6 months ago #218184

Hi,

When I wrote your HikaSerial configuration ; I mean your full HikaSerial configuration, with product, generator, pack, one order with the issue, etc...

www.hikashop.com/support/documentation/2...serial-tutorial.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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