Problem with front-end big file upload

-- HikaShop version -- : 3.5.1
-- HikaMarket version -- : 2.1.1
-- Joomla version -- : 3.8.6
-- PHP version -- : 5.6.20

Hello,
We are encoutering issues in the vendor dashboard : our vendors can't upload any big file.
In the case of a big pdf file (120 Mo), the file has been splitted into several files, and finally the upload stopped at 50%.
Our maximum size upload limit is ok (500 Mo).
The upload is by the way working fine in the back-end.
Many thanks
Marina

Is it for a product file ? Via a product custom field ?
Does the upload always stopped at the same "moment" ? Do you see any error message in the uploader or in the browser console log ?

Yes it is for a product file, via the "files" section of the product modify page. (no custom field).

Here is an example with a zip file of 23Mo :
[img size=400px] www.screencast.com/t/TcqTHXTKY [/img]
The progress bar stopped at 53% after 30 seconds upload (we have a very fast fiber internet connection).
No error message in the brower console log nor in the uploader.

Here is what we have in the safe vendor folder :
[img size=200px] www.screencast.com/t/nakLqXMsfH [/img]

The file is splitted in equal size files of 8.3 Mo.

The number of files created varies according to the total size of the initial file.
Sometimes it suceeds to create the last file, sometimes not (like in this example).

Second issue .

This time I used the "+" button, instead of previously the "download" button (the green arrow).

So this time the pdf file was uploaded correctly (in one file), not in the vendor folder but in the root folder (safe).

The problem is this time in the product page, a 404 page is displayed in the files area. The url mentioned by this 404 page is : www.site.com/compte-vendeur/product/file.../tmpl-component.html .
The product page url is : /compte-vendeur/product/edit/cid-36.html

If we click on "save" (or "apply"), and go back to the product page, nothing appears in the files area.
If after uploading I reload the page (without saving), the file appears in the files area.

If I delete the file, it does not appear anymore in the product page, but it still on the "safe" folder.

Third issue :

I did the same for a zip file, I saw the % of upload increasing until 100% and after that ... nothing.
The upload pop-up get reloaded (empty), there was nothing in the product page, nothing in the safe nor vendor folders, no error message.
I have this in the browser console :
[img size=600px ] www.screencast.com/t/xqayxNOivoth [/img]

Jerome wrote: Hello,
1 - HikaMarket (like HikaShop) cannot replace a file during the upload ; if the file already exists, it will add a suffix.

So it is normal that several files for the same upload are generated in the folder (with different suffixes) ?

Hello Jerôme,

I asked our developper (Teicee) to check if the problem(s) may come from our side and he found an issue (inconcistency between upload scripts of Hikashop and Hikmarket).
He did a patch that he shared here this morning : www.hikashop.com/forum/22-market-bug-rep...tibility.html#299325

Actually, it did not solve entirely the problem, the progress bar goes to 100% now but files are not managed correctly (vendor rights management ? upload folder problem ??)

Where should I sent the accesses to our site ?

Many thanks

Marina