vendor product listing menu item loads Vendor Control Panel

-- url of the page with the problem -- : artrageus1.com
-- HikaShop version -- : 2.6.4
-- HikaMarket version -- : 1.7.2
-- Joomla version -- : 3.6.2
-- PHP version -- : 5.6
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : n/a

Hello,

Rather suddenly the Edit my Online Items - (ie: Vendor Product Listing) now loads a Vendor Control Panel. So a vendor cannot see a list of their products and edit them. I have tried to create the menu item from scratch as a public and registered item and I'm getting the same results. It worked up until last week.

Thanks

Dawn

Hello Jerome,

No, last week we did not update Joomla, Hikamarket or Hikashop. I renewed my subscription yesterday and uploaded and installed the new versions of Hikamarket and Hikashop yesterday after this problem turned up.

Last week we did work on the permissions in two areas.

1. The Shop Owner > under manager was given permission to view the Artists, Musicians and Authors menu items. The link we are referring to is in that menu module and is assigned to this group. They are children of registered.

2. We added the ability for Artists, Musicians, and Authors to Add Related Items within their frontend editing area for their products. We also tested the possibility of having variants and characteristics, but this was too complicated for the client so we removed those permissions. This was handled within Hikamarket Vendor Access.

At that time, you could click Add/Edit my products and access the Vendor Product Listing

To answer your other questions:

1. Yes, my template displays Joomla Error Messages
2. My vendor can see the # of products in their control panel but it doesn't click through to anything specific.

Thanks for your help as always.

Dawn

Hi Jerome,

Since someone in my office has made changes, I cannot trace exactly what ACL's were changed. My feeling right now is to restore a backup after making a backup of the images, upload, language folders/files and a backup of the database with the exception of the hikamarket tables.

Then do a restore where I import the new database with the exception of the hikamarket tables. This way I can revert to the original ACL's. Any new vendors since that date, we'll need to add manually and reassign their products.

So I did the restore and everything was good. The "Your Vendor" ID of 1 had all of the information and could be updated. I then made a backup and updated Hikashop, then hikamarket to the newest version. Now the "Your Vendor" information has been deleted (the address) and I cannot save it. I have tried numerous time. The update to Hikashop and Hikamarket has broken the Your Vendor record. It deletes the information saved within the Vendor profile and then does not allow for a resave.

Hello,

The other issue that has shown up since updating Hikashop and Hikamarket to the newest version is that I cannot make any changes in the configuration of the Hikashop area. It gives me an error message:

No SEF category and product names entered. Please complete at least one of these two fields. The system put back the default values

I can create a new ticket, but since I cannot save Your Vendor nor can I save Hikashop configuration, I think it may be related.

Thanks,

Dawn

Dear Jerome,

I have all of my hikashop sites on a dedicated server. I have tested another site and confirmed that it has the same error when trying to save the configuration file in hikashop: Message

No SEF category and product names entered. Please complete at least one of these two fields. The system put back the default values
Successfully Saved

I recently upgraded to EasyApache4 and moved the server to php 5.6. All sites are controlled by a central php.ini. Perhaps you could recommend some settings for me to try with regards to getting this config file to save? I'd greatly appreciate it.

Warm Regards,

Dawn

Dear Jerome,

It turns out that saving "Your Member" was being thwarted by my newly upgraded server. With easyapache4 a new multiphp.ini handler is installed. It has default settings for various things like memory_limit etc. The setting that was not allowing the form to save was max_input_vars. It was set to 128. I worked with my server team and they recommended 1000. This has resolved the ability to save. Thank you for your patience and guidance as we worked through this.

Warm Regards,

Dawn