help on hikashop products

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8 years 3 months ago #226499

-- Joomla version -- : 3.4
-- Error-message(debug-mod must be tuned on) -- : im planning to put up a multi vendor shop. is hikashop what im looking for?

can you guys help me out?

im planning to put up a multi vendor shop. is hikashop what im looking for?

can you guys help me out?

1. is support strong,reliable and fast?
2. is the support team the real developers of hikashop or just a support team created to forward questions answers?
3. do you have days off?
4. is hikashop comparable to virtuemart? jmarket or others?
5. if there is a bug need fixing, do i need to pay for that bug to get fixed?
6. how long do you fix a bug? say 1 month, 2months or more?

i already wasted a lot of time and money from other products and i just want to make sure if hika is worth the time and effort.

thanks guys

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8 years 3 months ago #226519

Hi,

1. HikaMarket and HikaShop are two different components managed by two different teams.
Each team is providing support for his own part (and here it's the HikaMarket forum section).

2. The team is composed of person who work on the products ; who know the code, who can create/commit fixes, etc.

3. We are human, we need to sleep, breath and eat like anybody else.

4. Sure you can compare them if you want.

1 & 5 & 6. Please take a look at the support forum and see yourself how the support is provided ; it will be easier.
For bug report, like : www.hikashop.com/forum/22-market-bug-report.html
We provide "patches" and "hot fixes" for most cases
For the rest, you can see directly how we answer, when we answer and the user satisfaction.

I understand your point of view but we are not able to answer to that.
I prefer that you see the real facts instead of reading an answer would can be written like a commercial speech.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 3 months ago #226552

thank you for your answer.
1. i want to build a multi vendor site, what is my first step?
2. i actually installed hikashop free version, can i start with this then upgrade to essential? will there be any issues?
3. if all is good ill upgrade to business is this ok? will the work done on essential be overwritten?
4. same thing if we feel everything is fine we get hikamarket, will there be any issues?
5. is my sequence correct? is the order of upgrade correct?
6. also what days do your office close? holidays ? sat and sundays? i hope this does not offend you. we are a company that seeks long term relationships. So we just want to know when and when not you are available.

thanks again

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8 years 3 months ago #226556

Hi,

1. To create a marketplace with HikaMarket (and HikaShop) we have a tutorial which explain main parts.
www.hikashop.com/support/documentation/1...-multi-tutorial.html

2. See FAQ
www.hikashop.com/support/faq.html#inst

3. Same as point 2.
You can also upgrade directly from "starter" to "business".
But performing "starter" => "essential" => "business" is possible.

4. HikaMarket is an add-on for HikaShop.
It has been developed to be installed on existing store.
And HikaMarket works on every HikaShop editions (starter, essential & business).

5. Yes, it is correct.

6. If you have questions about the HikaShop support ; please ask directly the HikaShop support.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 11 months ago #238870

hi

im trying to pay for hikashop multivendor. i found a coupon discount from joomla shaper but its not working.

what to do?

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7 years 11 months ago #238875

Hi,

HikaShop is an e-commerce solution and HikaMarket is an add-on for HikaShop.
The discount coupon you found was for HikaShop, not HikaMarket.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 11 months ago #238990

hi

already bought hikashop essential.

can you help me find a coupon for hikamarket multivendor

thanks

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7 years 11 months ago #239043

Hi,

I'm afraid that there is currently no discount coupon (or deals) for HikaMarket Multivendor.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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