Calculation of vendor fees not working

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5 years 8 months ago #296466

-- HikaShop version -- : 3.5.1
-- HikaMarket version -- : 2.1.1
-- Joomla version -- : 3.8.11
-- PHP version -- : 7.1

Hi,

I am using Market since last year - the calculation in the mail to the vendor "market.order_status_notification" what amount he shall pay to the marketplace works fine for most products. I am using flat fee and percentage fees.
The calculation works fine.

But for my new products it does not work.
I tried with percentage, flat fees... the result is always the same: only PRODUCT PRICE excl. VAT - no fees are considered in the calculation.





The new products are the first with variants. Maybe it has to do with this fact.
(I added fees to the product and variants; I tried seperated prices for variants... but the result is always the same: calculation is without any fees)


The documentation did not help, maybe I missed something in the configuration when using variants?

Thanks for help

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5 years 8 months ago #296469

Hello,

Would it be possible to have more details about your product configuration ?
With just the current screenshot, I'm not able to understand the nature of the issue, nor verify that the settings are right.

Your other (previous) products are still working fine ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 58
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5 years 8 months ago #296517

My other products work well, one example with a flat fee:

Example



Here the order details of the product which does not calculate the vendor fee:

No



The product settings of the product with variants:

Product



The variant settings:

Variant



Thanks, hope you will find the reason for my problem

Last edit: 5 years 8 months ago by Jerome.

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5 years 8 months ago #296571

Hello,

I cannot reproduce your issue in a local website ; but during my tests I saw a problem with the setting of the vendor fee per variant (it was not possible to create/edit fees for variants, it was loading the fees of the main product).

For the several tests I made, if the fees are set on the main product or on the variants, the rule is right loaded and applied.
So I cannot explain your problem with the current information ; I would need more details about the configuration of your global fee rules and how your other products are set-up.
Ad one question is : why you need to set the fees for the product and not the vendor ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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