URGENT - Problems/Bugs with RokAjaxSearch

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9 years 4 months ago #181970

-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.5.9

I use with hikashop this extensions:

Template: blue_design_ii
Module: RokAjaxSearch

Well the problem starts here.
This module RokAjaxSearch works in all website and search hikashop products to, except inside the hikashop page.

Can you help me to solve this situation?
It's very urgent for me to solve this problem.

Thanks for your help.

Best regards,
Ricardo Fernandes

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9 years 4 months ago #181985

Hi,

I don't know how is working this module exactly, I think that you should ask to the module providers directly.

We have a plugin which allow to search for products with the Joomla standard search.
In this plugin options, you can set an itemid, here the itemid must be a menu listing all the products of the shop.

If this module is plugged on the Joomla standard search system, so you potentially have to fill that option with a correct value.

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9 years 4 months ago #182090

Hi,

Ok, I understand your point, but the problem append only with your component.
I have others extensions installed in this website and everyting works great. But when I start to show the page with some of your component views this module stopped.
For example, if i'm inside for example the products view, categories view, default page of product, checkout, etc.

So maybe it's some incompatibility with your extension.
And i think that it will be great if you discover one solution for that or your component will not be compatibility with everyting.

For example, your popups don't work with this template.

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9 years 4 months ago #182117

Hi,

For the popup, you can change the popup mode in Configuration > Display.

Regarding the search module, could you give us a link to your website ? There is maybe an error which can be seen in the browser console.

The following user(s) said Thank You: rfernandes

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9 years 4 months ago #182618

Hi,

For me the search is working the same way in the home page or on the "Produtos" page.
The same results are returned.

But you only have categories in the results, and when clicking on a category we don't see the products so you have potentially no associated module to the selected category listing and the used search don't support products in the search results.

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9 years 4 months ago #183671

Hi Xavier,

I'm sorry again but the problem continue.
When you tell me that works I have looked and I saw that this really works and don't understood why this have started to work because I don't have changed nothing.
But today the same problem started again, and like before I don't have changed nothing.
Can you see again if you can help me to solve this problem?

Thanks.

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9 years 4 months ago #183688

Hi,

I just tried the search again, the results are displayed and the same ones in hikashop or not hikashop pages.
So please detail the steps to follow to reproduct the issue, which search apply on which pages, etc.

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9 years 3 months ago #186904

Well I don't know what I can tell to you but I still with same problem.

I use the last Joomla version and hikashop version to.
My template is the blue_design_ii with helix framework and the search is the rokajaxsearch.

Something happend when I try to search inside hikashop pages, but I can't understand what and why. :(

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9 years 3 months ago #186905

Hi,

Just open the Javascript console and I saw:

Uncaught TypeError: Cannot read property 'x' of undefined - rokajaxsearch.js:12
> Class.getLeft - mootools-core.js:38
> e.extend.$owner - rokajaxsearch.js:3
> Class.initialize - mootools-more.js:27
> (anonymous function) - mootools-core.js:38
> e.extend.$owner - mootools-core.js:37
> (anonymous function) - produtos-14:306

"produtos-14" is the page name and at line 306, you can find
do_nothing( function() {
				window.rokajaxsearch = new RokAjaxSearch({
					'results': 'Resultados',
					'close': '',
					'websearch': 0,
					'blogsearch': 0,
					'imagesearch': 0,
					'videosearch': 0,
					'imagesize': 'MEDIUM',
					'safesearch': 'MODERATE',
					'search': 'Pesquisar...',
					'readmore': 'Leia mais...',
					'noresults': 'Nenhum Resultado',
					'advsearch': 'Pesquisa Avançada',
					'page': 'Página',
					'page_of': 'de',
					'searchlink': 'http://www.xxxxxxx.pt/index.php?option=com_search&view=search&tmpl=component',
					'advsearchlink': 'http://www.xxxxxxx.pt/advanced-search-14',
					'uribase': 'http://www.crediforma.pt/',
					'limit': '10',
					'perpage': '3',
					'ordering': 'newest',
					'phrase': 'any',
					'hidedivs': '',
					'includelink': 0,
					'viewall': 'Visualizar todos resultados',
					'estimated': 'Estimado',
					'showestimated': 1,
					'showpagination': 1,
					'showcategory': 1,
					'showreadmore': 1,
					'showdescription': 1
				});
			});

There is a javascript error in rokajaxsearch and there is no link with HikaShop.
So please contact the rokajaxsearch support.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: rfernandes

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9 years 3 months ago #187356

Thanks for your help.

But can you see what we can do to solve that?
Or only the RokAjaxSearch support can help me in this case?

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  • MODERATOR
9 years 3 months ago #187361

Hi,

Like I said, it's in the rockajaxsearch code.
We are just providing support for HikaShop ; we do not debug code of other extensions (we did not write the code, we don't know it, we do not live thanks to them, etc).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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