Missing rows in backend Product/Categories

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7 years 6 months ago #250832

-- HikaShop version -- : 2.6.4

After when I upload ~140 vendor, it seems the list of the categories has bugged.

If I click the Product/Categories the Brand always opened and the child categories of fegyernepper webshop only display one subcategory instead the six what is there.

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7 years 6 months ago #250836

Hi,

Here the documentation page to know more about what is a vendor :
www.hikashop.com/support/documentation/1...or-presentation.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 6 months ago #250913

I read your link and I used a vendor in a wrong context and I used vendor instead Brand.

But on the printscreen my observe is real. I always see the Brands in open state like the attached picture and there is missing rows from the tree structure like my previous post.

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Last edit: 7 years 6 months ago by palee3.

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7 years 6 months ago #250946

Hi,

You might have a problem with the category data in your database.
Try clicking on the "check database" button of the HikaShop configuration and then the "rebuild" button of the categories listing.

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7 years 6 months ago #251000

Unfoutunately this not helped. The Check was OK and grren everywhere and the rebuild has not affect.

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7 years 6 months ago #251035

Hi,

Then please provide a backend access along with a link to this thread through our contact form so that we can have a deeper look at the issue.
www.hikashop.com/support/contact-us.html

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7 years 6 months ago #251189

I wrote an email with the cradentials. Thank you.

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7 years 6 months ago #251274

Hi,

I see the problem.
It seems to be linked to the fact that your product categories are not under the "product categories" category but directly under the root category and that's not normal. I've changed that for you and it's working fine now.

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7 years 6 months ago #251277

Hi,

Thank you.

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