Problems with changing quantities in cart view and cart module

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- PHP version -- : 5.3.29, 5.4.16, 5.5.38, 5.6.26
-- Browser(s) name and version -- : Firefox 49.0.1, Chrome 53.0.2785.143

Hello,

After latest Joomla update (3.6.2), there was a problem with checkout process on our site. If you create cart as guest user, proceed to checkout and log into your account, you were not able to change quantities in either cart on checkout, cart menu item or cart module.

version of Hikashop was 2.3.5, so I updated it to 3.6.4. That solved the problem of changing quantities in during checkout, but changing quantities in cart module and cart menu item was still not properly working.

Thinking that some custom changes might have caused this, I created separate fresh joomla 3.6.2 installation and installed only JC Editor and hikashop 2.6.4, but the same problems were present there as well.

There are two problems with cart:

1. In cart view (add cart as menu item) quantities cannot be changed, and if you press enter after you change quantity number, you actually get redirected to the start of checkout
2. In cart module if you press enter after changing quantity it redirects you to start of checkout, but if you change quantity and click outside of the box, it will properly update

Hello Nicholas,

Thank you for your reply, but maybe you did not completely understand the problem. Let me explain it more.

First, in cart view, even if you change quantity and click refresh button, it does not change quantity. Delete button also does not work. both of them refresh the page, but cart contents stay the same as before, they are not updated. And it does not make a difference if you do it as guest or registered user. So, can you look into that?

Second, even though you say that pressing enter is supposed to take you to checkout, I see usability issue here, because people are used to press enter to confirm input if they don't see any button to press.

Also, we had an actual issue with one customer filling out credit card info on last step and then wanting to remove some product, he put zero and pressed enter and was presented with thank you page because hikashop processed the payment. And couple of other users also mentioned this as an issue. If you could make this change, I think a lot of people here would agree it would be useful.

Thank you in advance.

Hello Nicholas,

There is definitely some problem with cart view on our live and test site I created. I will send you access info for it, so you can check it out yourself.

Hikashop is installed with demo products and there is cart menu item, so you can check it and try to modify cart contents there.

Hopefully, you will figure this out.

Hello Nicolas,

I downloaded installation files for hikashop business again and reinstalled it on both sites (the one where the problem initially appeared and second testing copy which I gave access to you).

On test site I removed it completely and installed it again, and now changing cart quantities work. I'm not sure what made it work, because I did no make any changes in installation process or config changes afterwards. I did everything same as the first time.

I really have no idea what went wrong before, but Installing it again seems to have solved the problem. Are you sure that you guys did not make some small change during these last two weeks?

Thanks for taking the time to look into this.

Well, that explains a lot.

I was using version that I downloaded on September 28 (still marked as 2.6.4). So it was different than this I downloaded two days ago, even though both of them have same version number.

Anyway, I am glad that this is solved, and thank you for taking the time to help me.

Hello
I have a same problem with my eshop www.all.sk
when user isnt loged there is no problem with change quantities or remove items from cart.
But after loggin there still move foward to next step.
For now I just move login step after cart check.

I there some steps to solve this problem, except upgrade hikashop version ?

I using Joomla 3.6.5 with hikashop version is 2.3.5

Thanks

Hi.
I also found out that when logging in via the main page, it does not cause this problem. Only when logging in to the shopping cart.
Also after logging ich shoping cart, I cannot add more other goods, not even change quantities or remove some goods
It looks like chart is locked after login.
But when I login in main page, everything works fine.
Don't know where the problem could be?
Unfortunately, it is not possible for me to update joomla or hikashop. / show some errors, maybe php problem with host provider/

Thanks