how to configure user points?

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  • Hikashop Business
1 month 3 weeks ago #300816

-- HikaShop version -- : 3.5.0
-- Joomla version -- : 3.7
-- PHP version -- : 5.6
-- Error-message(debug-mod must be tuned on) -- : none

hi

i configured hike user points but i can't get it to appear on the front end. it shows that i can't earn point but it never displays how many points i have and if i can use it for payment.



please help me with the configuration

user points configuration


plugin


payment


joomla plugin


HikaShop User Points payment plugin is also enabled

thanks

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1 month 3 weeks ago #300833

Hello,

Thanks for all your details and screenshot that give us a good view of your configuration, so far everything seems correct, but we will need to check the status configuration and relative order status :
- Provide your status listing screenshot (in Main HikaShop Configuration, System dropdown => Orders statuses)
- Check that your 3 orders status had be mute to "confirmed"

You have to know that to recieve points the order have to be "confirmed" (As I can see in your point plugin configuration).
Hope this will help you to move forward.

Regards

Last Edit: 1 month 3 weeks ago by Philip.

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1 month 3 weeks ago #300888

hi

i have attached the order status

Check that your 3 orders status had be mute to "confirmed"


what do you mean 3?

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Last Edit: 1 month 3 weeks ago by ronron.

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1 month 3 weeks ago #300899

Hello,

Thanks for your element, I mean have a look on your Order listing to see if that your 3 "test" orders are in the confirmed status



Because, if your order status for a reason or another hadn't been changed, it's quite normal that you don't get points added.
Regards

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1 month 3 weeks ago #301008

how do i fix this?

it is not confirmed!

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1 month 3 weeks ago #301010

Hello,

First, I would suggest you to let the field "Valid order statuses" empty in the UserPoint plugin (in the Joomla part, cf your screenshot).
As explained in the tooltip, by letting that field empty, it will use the order statuses marked as "invoice"
CF : message #300888

Afterwards, I don't know what payment plugin you're using or what is your workflow but an order must be confirmed when the paiement is made.
An order "created" is considered as not paid ; so you won't let the customer access to the download, give him points, etc ; if the order is not really paid.

You need to fix your payment workflow if you want the user point plugin to work as it should.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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