Affiliate % on sales = % on sales even cancelled

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8 years 7 months ago #213062

Hi Guys,

I have a problem, I have affiliate program in place, but when an order comes in from an affiliate link, it shows a commission of x% on all order status - not just confirmed... Even if I explicitly state ConfirmedX

Is this a bug or am I doing something wrong?

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8 years 7 months ago #213065

Hi,

As you can see in the configuration documentation ; you can specify the order status which will be used for the affiliate payment
www.hikashop.com/support/support/documen...l#features_affiliate

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
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8 years 7 months ago #213102

Hi Jerome,

You must be referring to this bit here:
Valid order status : You can set here the statuses for which an order will be considered as valid for payment to the partner.

My problem is, even if I set that to only show [Confirmed] - it is showing commission on anytrhing including orders that have been cancelled... Kind of like its not doing what I would expect it to

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8 years 7 months ago #213105

Hi,

Yes ; but it does not mean that the partner can ask for that money.
It is the price that the affiliate can earn if the order is confirmed.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
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8 years 7 months ago #213150

But dont you think that makes it confusing - to have an amount listed to Pay an affiliate even if the sale was cancelled - is there some way to remove these? Like a cron or something to make sure that only confirmed sales show partner commission?

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8 years 7 months ago #213151

Hi,

Of which display are your talking about ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
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8 years 7 months ago #213205

On the orders listing in the back

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Last edit: 8 years 7 months ago by nowherenowhere.

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8 years 7 months ago #213231

Hi,

I clearly don't see any specific problem or issue there.
You have the indication that the order has been made with an affiliation ; and what the affiliation total is.

Okay, they are two cancelled orders ; but these orders can be "created" or "refunded".
Why do you want to loose information, to loose knowledge just because of that ?

The orders are cancelled so you can't pay the affiliate for these ; it is just not possible.
But you still have the information that the order has been made with an affiliation ; you have the knowledge and you can still use it even if it's not to pay the affiliate (but for statistics or else).

So, there is no bug and no issue.

Now if you want to loose information, you can create a "mass action" to modify the orders are remove the affiliation data.
It is not something I'll recommend, like I just explain but it's your right.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 7 months ago #213306

Hi Jerome,

Okay great I didnt realize that - it would be impossible to pay that... But for the aesthetics, client doenst want to see that in the orders listing and so I must make it disappear :)

So Mass Action, best approach? I just tried to do this and its deleted all of my cancelled orders not just the ones showing affiliate commission. Please give me some instructions on how to do this properly?

So I can still see cancelled orders, but that affiliate commission amount is blank or Zero

TX

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Last edit: 8 years 7 months ago by nowherenowhere.

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8 years 7 months ago #213322

Hi,

So you need to put a 0 in the field which store the affiliation price for the order with a cancelled status (and have something else than 0 for the affiliation price).
www.hikashop.com/support/support/documen...massaction-form.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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