Urgent, can't order products!

  • Posts: 126
  • Thank you received: 2
12 years 9 months ago #17981

Hello Nicolas,

I upgraded to 1.5.1 version and now i cannot order any new product, i can't go further adding address..what could be the problem?

Please Log in or Create an account to join the conversation.

  • Posts: 81361
  • Thank you received: 13037
  • MODERATOR
12 years 9 months ago #17983

I don't know. Please give more information. What is the URL of your website ? What is the configuration of your checkout ? Could you do a screenshot of the checkout tab of the configuration ?

Please Log in or Create an account to join the conversation.

  • Posts: 126
  • Thank you received: 2
12 years 9 months ago #17984

Nicolas, i can provide you some login information, i would prefer to not display the address to my website here, it's restricted to visitors. See attached image for checkout screenshot:

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81361
  • Thank you received: 13037
  • MODERATOR
12 years 9 months ago #17985

Please activate the debug mode of your website and try to checkout again. If you get an error message please report it. Otherwise, please provide an access via our contact form.

Please Log in or Create an account to join the conversation.

  • Posts: 126
  • Thank you received: 2
12 years 9 months ago #17986

DatabaseMySQL::query: 1065 - Query was empty SQL=

Call stack
# Function Location
1 JSite->render() /var/www/dealer/index.php:81
2 JDocumentHTML->render() /var/www/dealer/includes/application.php:171
3 JDocumentHTML->_parseTemplate() /var/www/dealer/libraries/joomla/document/html/html.php:249
4 JDocumentHTML->getBuffer() /var/www/dealer/libraries/joomla/document/html/html.php:386
5 JDocumentRendererModules->render() /var/www/dealer/libraries/joomla/document/html/html.php:190
6 JDocumentRendererModule->render() /var/www/dealer/libraries/joomla/document/html/renderer/modules.php:41
7 JModuleHelper->renderModule() /var/www/dealer/libraries/joomla/document/html/renderer/module.php:89
8 require() /var/www/dealer/libraries/joomla/application/module/helper.php:173
9 JoomlaWatchVisit->insertVisit() /var/www/dealer/modules/mod_joomlawatch_agent/mod_joomlawatch_agent.php:65
10 JDatabaseMySQL->query() /var/www/dealer/components/com_joomlawatch/class.joomlawatch.visit.php:224
11 JError->raiseError() /var/www/dealer/libraries/joomla/database/database/mysql.php:231
12 JError->raise() /var/www/dealer/libraries/joomla/error/error.php:171
13 JException->__construct() /var/www/dealer/libraries/joomla/error/error.php:136


I will send you login information using contact form

Please Log in or Create an account to join the conversation.

  • Posts: 81361
  • Thank you received: 13037
  • MODERATOR
12 years 9 months ago #17987

That error is not in HikaShop but in your module joomlawatch. Please disable it and try again.

Please Log in or Create an account to join the conversation.

  • Posts: 126
  • Thank you received: 2
12 years 9 months ago #17988

No, it isn't; i disable it and still have this problem :(. Also, the only changed i made in site was this update..

Nicolas, please try to make a new order, i will not ask you for payment :D

Last edit: 12 years 9 months ago by mett.

Please Log in or Create an account to join the conversation.

  • Posts: 81361
  • Thank you received: 13037
  • MODERATOR
12 years 9 months ago #17991

I can't login on your back end and it seems that you deactivated the debug mode so we can't see if you have another error now that this module is deactivated...
Please activate the debug mode and double check the user account information you provided us.

Please Log in or Create an account to join the conversation.

  • Posts: 126
  • Thank you received: 2
12 years 9 months ago #17994

ok, now it's ok

to order a new product go to www.mywebsite.ro/comenzi

Last edit: 12 years 9 months ago by nicolas.

Please Log in or Create an account to join the conversation.

  • Posts: 81361
  • Thank you received: 13037
  • MODERATOR
12 years 9 months ago #17997

I don't know why but the shipping information was not asked during the checkout on your website even though the "force shipping" option of the checkout tab of the config was turned on. So I just turned it off and it seems to have solved the problem as I was able to complete my order.

Please Log in or Create an account to join the conversation.

  • Posts: 126
  • Thank you received: 2
12 years 9 months ago #17998

Thank you, it's ok now ;)

Please Log in or Create an account to join the conversation.

Time to create page: 0.071 seconds
Powered by Kunena Forum