Order Confirmation email to customer

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10 years 8 months ago #123563

Hi,
Website url: flames.ezeeapps.com/new2/menu-category/category/30-soups
I am having a strange issue. During the checkout, The customer specifies the billing and shipping address as separate. However, the order confirmation email that the customer gets shows the billing and shipping address as same. What is even more strange is that the new order email that I get (as the store owner), shows the correct addresses. ie the billing and shipping add are different.
How can this issue be sorted please?

Thanks.

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10 years 8 months ago #123582

Hi,

Did you modify an HikaShop mail ?
It is a strange problem that haven't be reported before.
I see that you are using HikaShop Starter 2.2.0
By updating HikaShop to his latest version you can fix some problems. And if you modified directly the "order_creation_notification" email (or "order_status_notification") his orginal version will be restored.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 8 months ago #123592

Hi,

I am pretty sure I haven't modified any of those files. However, can you tell me where to find these? I will check again. I am not sure I want to upgrade as of now of! Just don't want to risk losing anything at this stage:) but if that will help to find a solution to this problem maybe I will have to!

Thanks.

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10 years 8 months ago #123638

Hi,

Please can you let me know where to find the hikashop mail files you mentioned in your previous reply? Thanks.

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10 years 8 months ago #123651

Hi,

It's in "media/com_hikashop/mail/"

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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