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Order Confirmation email to customer
13 years 1 month ago #123563
by shivali
Order Confirmation email to customer was created by shivali
Hi,
Website url: flames.ezeeapps.com/new2/menu-category/category/30-soups
I am having a strange issue. During the checkout, The customer specifies the billing and shipping address as separate. However, the order confirmation email that the customer gets shows the billing and shipping address as same. What is even more strange is that the new order email that I get (as the store owner), shows the correct addresses. ie the billing and shipping add are different.
How can this issue be sorted please?
Thanks.
Website url: flames.ezeeapps.com/new2/menu-category/category/30-soups
I am having a strange issue. During the checkout, The customer specifies the billing and shipping address as separate. However, the order confirmation email that the customer gets shows the billing and shipping address as same. What is even more strange is that the new order email that I get (as the store owner), shows the correct addresses. ie the billing and shipping add are different.
How can this issue be sorted please?
Thanks.
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13 years 1 month ago #123582
by Jerome
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Replied by Jerome on topic Order Confirmation email to customer
Hi,
Did you modify an HikaShop mail ?
It is a strange problem that haven't be reported before.
I see that you are using HikaShop Starter 2.2.0
By updating HikaShop to his latest version you can fix some problems. And if you modified directly the "order_creation_notification" email (or "order_status_notification") his orginal version will be restored.
Regards,
Did you modify an HikaShop mail ?
It is a strange problem that haven't be reported before.
I see that you are using HikaShop Starter 2.2.0
By updating HikaShop to his latest version you can fix some problems. And if you modified directly the "order_creation_notification" email (or "order_status_notification") his orginal version will be restored.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
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13 years 1 month ago #123592
by shivali
Replied by shivali on topic Order Confirmation email to customer
Hi,
I am pretty sure I haven't modified any of those files. However, can you tell me where to find these? I will check again. I am not sure I want to upgrade as of now of! Just don't want to risk losing anything at this stage:) but if that will help to find a solution to this problem maybe I will have to!
Thanks.
I am pretty sure I haven't modified any of those files. However, can you tell me where to find these? I will check again. I am not sure I want to upgrade as of now of! Just don't want to risk losing anything at this stage:) but if that will help to find a solution to this problem maybe I will have to!
Thanks.
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13 years 1 month ago #123638
by shivali
Replied by shivali on topic Order Confirmation email to customer
Hi,
Please can you let me know where to find the hikashop mail files you mentioned in your previous reply? Thanks.
Please can you let me know where to find the hikashop mail files you mentioned in your previous reply? Thanks.
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13 years 1 month ago #123651
by Jerome
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Replied by Jerome on topic Order Confirmation email to customer
Hi,
It's in "media/com_hikashop/mail/"
Regards,
It's in "media/com_hikashop/mail/"
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
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