Error 500 during checkout with Hikashop last version 3.3

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1 week 5 days ago #287470

-- url of the page with the problem -- : www.arena.cards/index.php?option=com_hik...t&Itemid=454&lang=fr
-- HikaShop version -- : 3.3
-- Joomla version -- : 3.8.5
-- PHP version -- : 7.1.13
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : Error 500

Hello,

When i decide to buy items in hikashop and click to pay ,i have an error 500 in this page
www.arena.cards/index.php?option=com_hik...0&Itemid=454&lang=en

Thanks for your help
Best Regards
Arnaud

hide tag removed. Please do not use that unsafe tag

Last Edit: 1 week 5 days ago by Jerome.

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1 week 4 days ago #287494

Hi,

Could you look into your PHP error log for the fatal error corresponding to the 500 error ?
That will provide more information on why it's doing that.
You might need to ask your hosting if you don't know how to access the PHP error log.

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1 week 4 days ago #287503

How can i give You my hosting info?
Best regards

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1 week 4 days ago #287504

Hi,

We don't need your hosting info, just the last fatal error message that you have in the PHP error log of your web server.

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1 week 4 days ago #287570

Sorry but i can't find an error file.
In the root directory, in the joomla directory or any other directory.
It s possible to send your my identification ?
Best regards

Last Edit: 1 week 4 days ago by extonjaez.

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1 week 3 days ago #287574

Hi,

The location of the error log depends on how your server is configured. If you don't know where to access it, you need to contact your hosting. They will be able to tell you and we don't know that.

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1 week 3 days ago #287634

[2018/02/09 - 10:47:09] - Undefined property: stdClass::$shipping (/homepages/2xxocs/IGNITION-ARENA/administrator/components/com_hikashop/helpers/checkout.php:345)
[2018/02/09 - 10:47:11] - Undefined property: stdClass::$shipping (/homepages/2xxocs/IGNITION-ARENA/administrator/components/com_hikashop/helpers/checkout.php:345)
This is the error in the fatal.log (is it the file you re looking for ?)
Best Regards

Last Edit: 1 week 3 days ago by extonjaez.

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1 week 2 days ago #287638

Hi,

No, these are just debug information, and are not linked to your issue.
Normally, in the php error log, you should find some lines starting with "Fatal error" when you have a 500 error displayed.
You don't have any ?

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1 week 2 days ago #287692

Hello,

I use 1and1.
I have phoned to them.
They explain me that in my mutualized host server, i have only a access.log with log and error...

File Attachment:

File Name: access.log.06.zip
File Size:58 KB



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1 week 12 hours ago #287745

Hi,

There is a password on the log file so I'm unable to open it.
Could you provide the password along with a link to this thread via our contact form?
www.hikashop.com/support/contact-us.html

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6 days 6 minutes ago #287858

Hi,

I don't see any error notice or warning on that log. It looks like it's purely a apache access log and doesn't contain any PHP errors.
So unfortunately, it doesn't help.
Without the PHP error message it's hard to say what to do.
If you have any custom plugin / extension, or extensions integrated with HikaShop, try to disable them one by one and try each time if you still have the 500 error. That will allow us to narrow down a bit the issue.
But I would also recommend to check with your hosting how to display the PHP errors on the website instead of just a apache 500 error if they can't provide the PHP error log. That way, you would be able to directly see the fatal error message on the page where the problem happens.

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5 days 5 hours ago #287935

Hello,

I have disabled all not necessary plugins for hikashop.
Here you can see the only plugins enabled.


I have too disabled Admintools plugin too and removed .htcaccess file and i always have an error 500...:(

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Last Edit: 5 days 5 hours ago by extonjaez.

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4 days 23 hours ago #287948

And i have installed the ghost of my site in WAMP server (to remove the limitations of my provider 1and1)
but i have always the same error


extonjaez wrote: Hello,

I have disabled all not necessary plugins for hikashop.
Here you can see the only plugins enabled.


I have too disabled Admintools plugin too and removed .htcaccess file and i always have an error 500...:(

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4 days 13 hours ago #287952

Hi,

If you have the same problem in local, then activate the PHP error log of the server, reproduct the issue and then check the PHP error log of your local server. You should find there the fatal error message.
stackoverflow.com/questions/9230984/erro...h-wamp-server-in-php

Also, the extension creating the problem is not necessarily a plugin. It could be another component, a module or even the template.
In fact, it's highly possible that it is related to the template so you can try switching to the default template of Joomla and see if that helps.

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3 days 6 hours ago #288027

this error 500 is caused by :
"AcyMailing: override Joomla mailing system" plugin
(my plugin version is 4.9.1)
Best Regards

Last Edit: 3 days 6 hours ago by extonjaez.

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2 days 23 hours ago #288029

Hi,

Great. So please check with AcyMailing support.
And if you have information about the fix, please let us know as we might be able to do something on our end to prevent it from our side (maybe).

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