As of the latest version of HS, buy now button doesn't work

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  • Hikashop Essential
6 years 1 month ago #288498

-- url of the page with the problem -- : www.portal-gestao.com/comprar/produto/22...de-investimento.html
-- HikaShop version -- : 3.3.0
-- Joomla version -- : 3.8.5
-- Error-message(debug-mod must be tuned on) -- : Nothing happens

Hello,

As of the latest version, the buy now button seems to be malfunctioning.

For example, this page has one and nothing happens when it is clicked.

Users are complaiting.

Last edit: 6 years 1 month ago by nunonog.

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  • Hikashop Essential
6 years 1 month ago #288506

Hello,

This is URGENT!

Can anyone please help!?

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6 years 1 month ago #288512

Hi,

Turn off the "add to cart legacy" setting of the HikaShop configuration and that should help.

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  • Hikashop Essential
6 years 1 month ago #288514

It's off, but still it doesn't work.

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  • MODERATOR
6 years 1 month ago #288517

Hi,

I still see the old HTML of the add to cart button, as if that setting was on.
So either you have some caching, or you have some view overrides in the templates/YOUR_TEMPLATE/html/com_hikashop/product/ folder of your website, with old code of HikaShop 2.x. In that case, you can try renaming the files there one by one to identify the one causing the issue.

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  • Hikashop Essential
6 years 1 month ago #288520

Hi,
It was cache.
Add to cart legacy is off now.
The products are added to the cart but the page stays.
So customers don't know what to do and give up.
How to redirect to checkout after add to cart is clicked? Like it used to work before.

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  • MODERATOR
6 years 1 month ago #288521

Hi,

Disable the "HikaShop cart notify plugin" via the Joomla plugins manager.

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  • Hikashop Essential
6 years 1 month ago #288522

Ok, it seems to be fixed now!

Thanks a lot for your support, great as usual!

:-)

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