Items not going to cart

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6 years 2 weeks ago #290845

-- url of the page with the problem -- : newyorkcityphotosafari.com
-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.6
-- Browser(s) name and version -- : all of them.
-- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field

Hi,

My products are not going to the cart at all. When I click add to cart I simply get: Please complete the Transaction Id field

this is a new problem.Things were fine previously.

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6 years 2 weeks ago #290846

Hello,

Yes, you have required item custom fields but you also have a CSS rule which hide the "stars" indicating the required fields.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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6 years 1 week ago #290908

I'm sorry, what's the solution? I'm not understanding what you are saying I should do.

Items are not going to the cart at all.

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6 years 1 week ago #290909

Hello,

1 - Please re-download HikaShop
Someone else submit an issue which can be the same as yours but since he provided more details about the details and a link to the source of the issue, we were able to investigate correctly on it.

2 - If the problem persist, please provide a directly to where your issue is, with precise instructions to reproduce your problem.
Please note that when I went in your website homepage, there was nothing to guide me ; so I opened a product page manually and I was able to add it into the cart by filling the required fields.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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6 years 1 week ago #290960

Hi, Sorry about that. The page is here: newyorkcityphotosafari.com/calendar/nyc-swag

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6 years 1 week ago #290967

Hello,

Thanks.

Please re-download HikaShop 3.4.0 : www.hikashop.com/my-account/your-subscriptions.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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