Don't Want Taxes Added To Cart

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  • Hikashop Business
1 week 1 day ago #301129

-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.8.12

1 CENT tax is being added to the cart and I can't figure out why. I don't want any taxes to be applied. Please see attached and advice.

Thank you.

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6 days 14 hours ago #301177

Hello,

Can you provide an Url link to your website and can we have a look on your taxes listing ?
- Go to your Main HikaShop Configuration
- System dropdown => Taxes
- Take your screenshot and provide it.

Awaiting news from you to move on your subject.
regards

Last Edit: 6 days 15 hours ago by Philip.

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6 days 10 hours ago #301193

Hi Philip,

I do not have anything under HikaShop => System => Taxes. It's blank.

I provided the URL when I was adding this post. I can give it to you but privately. How do I do that?

Thanks

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6 days 1 hour ago #301200

Hi,

Can you check that you have the "automatic taxes" setting of your coupon turned off and the "tax category" of your coupon set to "none" ?

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5 days 10 hours ago #301249

Please see attached the settings that I have.

Thanks

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4 days 22 hours ago #301251

Hi,

Then I don't see how you have that as I can't reproduce the issue on my end.
Please provide a backend access, a FTP access and precise instructions to reproduce the issue on your website along with a link to this thread via our contact form so that we can look at that issue:
www.hikashop.com/support/contact-us.html

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4 days 9 hours ago #301289

Thanks. I just sent the info.

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3 days 15 hours ago #301312

Hello,

Sorry for this return but we are unable to see your issue :



There is something that lacking, I don't know why but if we are unable to reproduce the issue, correct it will be difficult.
So, does there is other conditions we have to know like : User account, specific product, Registered account or guest etc...

Awaiting news from you
Regards

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3 days 11 hours ago #301337

It looks like it's adding taxes to some items and not to others from various categories. I've attached at least 3 items that is showing taxes.

If I didn't set-up taxes I don't understand why it's showing it at all. Also, I didn't setup any conditions at all.

Thanks

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3 days 21 minutes ago #301344

Hi,

I was able to find out the issue.
You're in a really special case with the price of the product only in USD and the currency in CAD (so there is a conversion done) along with a coupon code, and with the "detailed tax display" setting turned off and the "round prices during calculations" setting turned on.
Because of all that, it messes the calculations when displaying the taxes on the checkout.
Since you don't have any taxes, I changed the "detailsd tax display" to yes as it is by default and it works fine now.

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