Can not see all brands

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8 years 7 months ago #213012

-- url of the page with the problem -- : www.bil-filtertjanst.se
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.3
-- PHP version -- : 5.4.42
-- Browser(s) name and version -- : Google Chrome

Hi,
In our shop we are using brands to display and filter products.
Now we have entered 414 different brands in our shop but when listing them under Products => Brands there are only 196 listed in the left column. See screenshot here below what I mean:
Here

How can I make all brands visible?

Best regards,
Micke

Last edit: 8 years 7 months ago by LAMF.

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8 years 7 months ago #213019

Hi,

That issue has been fixed since several weeks but isn't available yet. It will be include in HikaShop 2.5.1 (which should be release soon).
I made a lot of modifications in the namebox system to add new features and to handle the dynamic loading in list mode (and the keyboard support).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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8 years 7 months ago #213095

Hi,
Thanks, but right now there is no solution?
Actually I would need one pretty right now, if possible...

Regards,
Micke

Last edit: 8 years 7 months ago by LAMF.

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8 years 7 months ago #213114

Hi,

The brands might be not all accessible via the tree, but they are still listed in the main part of the screen. And the search works, too. A bit more awkward, eventually, but it's not that half of your brands are "inaccessible" or so.
(I also dare saying that one doesn't need to edit them everyday, or? ;) )

BTW, you are having some "sub-brands"? Uh oh, I read somewhere here that this can cause problems... brands are not the very same as categories after all...


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8 years 7 months ago #213124

Hi,
Well we have a custom filtering function depending on the brands and custom fields to work properly. So in order to add products to the brands after the ones listed we need them viewable (accessible) not more not less, that's just how it works in this case ;-)
So I was just asking for a workaround until the release of HS 2.5.1 is out solving it.

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8 years 7 months ago #213126

Hi,

The patch is modifying 5 files and affect an hundred of lines.
So that's not something we can provide easily in the forum.

Like I wrote, it will be include in the next release which should be available soon.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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8 years 7 months ago #213307

Ok thanks!

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8 years 6 months ago #215873

Hi,
After updating to HikaShop 2.6.0 the issue remains :(

Have I missed something in some new settings or?

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8 years 6 months ago #215895

Hi,

We don't have the problem on our end anymore.
Can you try to click on the "rebuild" button of the categories listing ?
If that doesn't help, can you provide a backend access so that we can check on the issue ?
www.hikashop.com/support/contact-us.html

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8 years 6 months ago #215994

It still doesn't display more. Or to be correct it display 4 more brands so a little enhancement at least.

Login details sent.

Last edit: 8 years 6 months ago by LAMF.

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8 years 6 months ago #216034

Hi,

Please explain your issue because I right got the dynamic loading while editing a brand product.
pasteboard.co/14zB53Ix.png

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 6 months ago #216193

You are in the wrong editing view.
It is the Products => Brands view and the left column the tree where all brands are listed,
Only a third of all brands are listed and that is a big problem for us. It is not enough to have them only on the right side because then we don't have full control over everything.

Last edit: 8 years 6 months ago by LAMF.

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8 years 6 months ago #216304

Hi,

The account you gave us is not working anymore.

Regards,

PS : You're autoresponder of this summer is still activated.


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Last edit: 8 years 6 months ago by Jerome.

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8 years 6 months ago #216326

HI,
I have updated the login and verified it so it should work now.
I changed the password and sent it to you through your contact form again.

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8 years 6 months ago #216433

Hi,

Only a third of all brands are listed and that is a big problem for us. It is not enough to have them only on the right side because then we don't have full control over everything.

You don't have full control on everything ?

Yes, the tree only load the 200 first elements in a depth of 2 and even with dynamic loading, we limit the number of elements in order to not overload the system.
But I don't understand why the right panel is not giving you the full control ; you can see all elements and see the subelements too (and even edit them all).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 6 months ago #216465

Ok the reason is that my client wants to see all brands and easily expand them to see the sub-brands.
In swedish Brand = Tillverkare which more correctly translated means manufacturer.
We use it as Manufacturer with the children Series
So for example Volvo BM manufacturer has the children A-serie, B-serie etc.

But I can accept that it is for security reasons only 200 is listed so I will convince my client about this.

But there is another thing.
If I want to add a child to a Brand and name it with the same name as another child it is not allowed.
Is it somehow possible to add the same name of a child even if it is already added under another brand?
I mean a A-serie under Volvo is not the same as A-serie under the brand Abelco etc.

If there's a solution it's great otherwise we have to find some way to make unique names even if that isn't optimal.
Thanks.

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8 years 6 months ago #216614

Hi,

The manufacturer/brand system has not been design to work in a tree mode.
Because it uses the categories you can, at the end, have such kind of organization but it's not recommended ; specially because the manufacturer selection is made by a simple list (aka: dropdown).
If you have twice the name in the list ; how could you know which one is the right one ?

Please understand that the brand system is just a list of brands. If you want more feature, best is to use categories and customize the HikaShop display in the fronrt-end.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 6 months ago #216622

Hi,
Yes I understand this unfortuantely.
I hired a programmer to make our filtering solution on the web site as no such functionality was possible in HikaShop.
So the developer made the functionality by using Brands and Sub brands and Custom fields and then made a custom module to associate the custom fields with the Brands.
Then to add the products in the filtering result listing you choose brand/sub brand and field in the new product created.
But this has also created a lot of work for us so now we're working with another developer to solve all mess the first one did.
Anyway this issue with the brands listing is solved and works now.
Thanks.

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