variant value empty instead of null

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7 years 3 weeks ago #266021

-- HikaShop version -- : 3.0.1

Hey,

I have a strange issue in hikashop. When I save a variant I see that the value of a custom field (multiple dropdown) become empty instead of null. In the front end the custom field is not shown. When I put a null value in the database he will show the values of the parent product.

Best regards,

RG

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7 years 3 weeks ago #266063

Hi,

Please provide a screenshot of how you configured your custom field and how you configured your main product and the variant.

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7 years 3 weeks ago #266066

Hey,

I send you a link with a screenshot in a private message.

Best regards,

RG

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7 years 2 weeks ago #266076

Hello,

Unfortunately, private message are not meant to allow us to provide a suffisent and working support.
Please provide us that screenshot in the forum so all the support team will be able to see it ; and will be able to help you !

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 2 weeks ago #266157

The url is: private content removed by a moderator

Last edit: 7 years 2 weeks ago by Jerome. Reason: removing private/confidential content

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7 years 2 weeks ago #266288

Hi,

I recreated a product configured similarily but couldn't reproduce the problem.
It's normal that the value of the custom field goes from null to empty in the database. But that shouldn't change the behavior of the display for the custom field, and it doesn't for me.
Could it come from a view override on your end?
If you switch to the default template of Joomla, do you have still the problem with empty values of custom fields for variants ?

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7 years 2 weeks ago #266310

When I go to the default template I have the same behaviour.

On some variants he will show it on some not. When I replace the empty to null he shows it on all variants.
If you want me to add some debug messages in the code please let me know.

Best regards,

RG

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7 years 2 weeks ago #266428

Hello,

There is something strange from what you described, but now for go more far, we will needs :
- Backend access
- Ftp access
- AND important, and url link to a product WITH issue.

Note :
- Use our Contact us form to provide this elements, and add in your message an Url link to this thread.
- Notify us that you sent these by writing in this thread.

Awaiting news from you.

Regards

Last edit: 7 years 2 weeks ago by Philip.

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7 years 1 week ago #266821

Hey,

I just send the details in the contact form.

Best regards,

RG

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7 years 1 week ago #266908

Ip is whitelisted. I also send the ftp username/password as reply to the mail.

Best regards,

RG

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7 years 1 week ago #266851

Hello,

we have recieved your references, I had a quick look, your website have a looot of custom fields, so in order to process our test can you complete your elements, with a step by step way to recreate your error.
Precise product name, custom field name (and type).

You have to understand that we can't spend time to investigate in your website ; we need the precise information in order to get directly to the issue.

Regards

Last edit: 7 years 1 week ago by Jerome.

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