bank transfer details in the order notification email

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  • Hikashop Business
2 months 2 weeks ago #299946

-- HikaShop version -- : 4.0
-- Joomla version -- : Joomla! 3.8.13 Stable
-- PHP version -- : 7.0.32

Hi

Why are not the bank transfer details automatically in the order notification email sent to the customer? What could be the reason?

Here it is the email HTML version. Thanks

<?php
/**
 * @package	HikaShop for Joomla!
 * @version	4.0.0
 * @author	hikashop.com
 * @copyright	(C) 2010-2018 HIKARI SOFTWARE. All rights reserved.
 * @license	GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
 */
defined('_JEXEC') or die('Restricted access');
?><table class="w600" border="0" cellspacing="0" cellpadding="0" width="600" style="margin:0px;font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;">
	<tr>
		<td class="w20" width="20"></td>
		<td class="w560 pict" style="text-align:left; color:#575757" width="560">
			<div id="title" style="font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;">

<img src="{VAR:LIVE_SITE}/media/com_hikashop/images/icons/icon-48-order.png" border="0" alt="" style="float:left;margin-right:4px;"/>
<h1 style="color:#1c8faf !important;font-size:16px;font-weight:bold; border-bottom:1px solid #ddd; padding-bottom:10px">
	{TXT:ORDER_TITLE}
</h1>

<h2 style="color:#1c8faf !important;font-size:12px;font-weight:bold; padding-bottom:10px">
	{TXT:ORDER_CREATED}
</h2>
			</div>
		</td>
		<td class="w20" width="20"></td>
	</tr>
	<tr>
		<td class="w20" width="20"></td>
		<td style="border:1px solid #adadad;background-color:#ffffff;">
			<div class="w550" width="550" id="content" style="font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;margin-left:5px;margin-right:5px;">
<p>
	<h3 style="color:#393939 !important; font-size:14px; font-weight:normal; font-weight:bold;margin-bottom:0px;padding:0px;">{TXT:HI_CUSTOMER}</h3>
	{TXT:ORDER_BEGIN_MESSAGE}
</p>

<table class="w550" border="0" cellspacing="0" cellpadding="0" width="550" style="margin-top:10px;font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;">
	<tr>
		<!--{IF:BILLING_ADDRESS}--><td style="color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:BILLING_ADDRESS}</td><!--{ENDIF:BILLING_ADDRESS}-->
		<!--{IF:SHIPPING}--><!--{IF:SHIPPING_ADDRESS}--><td style="color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:SHIPPING_ADDRESS}</td><!--{ENDIF:SHIPPING_ADDRESS}--><!--{ENDIF:SHIPPING}-->
	</tr>
	<tr>
		<!--{IF:BILLING_ADDRESS}--><td>{VAR:BILLING_ADDRESS}</td><!--{ENDIF:BILLING_ADDRESS}-->
		<!--{IF:SHIPPING}--><!--{IF:SHIPPING_ADDRESS}--><td>{VAR:SHIPPING_ADDRESS}</td><!--{ENDIF:SHIPPING_ADDRESS}--><!--{ENDIF:SHIPPING}-->
	</tr>
</table>

<h1 style="color:#1c8faf !important;font-size:16px;font-weight:bold;border-bottom:1px solid #ddd;padding-top:10px;padding-bottom:10px;">
	{TXT:SUMMARY_OF_YOUR_ORDER}
</h1>
<!--{START:VENDOR_LINE}-->
<!--{IF:VENDOR_CONTENT}-->{VAR:VENDOR_CONTENT}<!--{ENDIF:VENDOR_CONTENT}-->
<table class="w550" border="0" cellspacing="0" cellpadding="0" width="550" style="margin-top:10px;margin-bottom:10px;font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;">
	<tr>
		<td style="border-bottom:1px solid #ddd;padding-bottom:3px;text-align:left;color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:PRODUCT_NAME}</td>
		{TXT:CUSTOMFIELD_NAME}

Last Edit: 2 months 2 weeks ago by nicolas.

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  • MODERATOR
2 months 2 weeks ago #299948

Hi,

They should be.
Please check the System>Order statuses menu. There, under the "unpaid" column make sure that the "created" order status is activated so that the bank transfer details are included in the order creation notification email.

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