What happens to coupon balance

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8 years 3 weeks ago #234387

-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.3.24

If I create a coupon for a 1 time use for a specific amount what happens if the order that it's used for does not exceed the amount of the coupon? Is that order free? What about the balance left on the coupon?

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8 years 3 weeks ago #234403

Hi,

The order is free yes. You won't see any payment method selection on the checkout, and if you have the "validate free orders" plugin configured, it will automatically confirm these orders after the checkout.

The rest of the coupon amount will be lost.

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8 years 1 week ago #235833

Hello,

Searching for the confirmation email notification on the coupon, i came accros this post. When coupon is used and the order is free, it now appears that the customer doesn't get the confirmation email and we as admin are getting a cancellation email. How can i set this right?

Thanks.

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8 years 1 week ago #235834

Hi,

That would indicate that the "auto validate free orders" plugin has not be configured properly in the Joomla plugins manager. So please check its settings.

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