Filter not displaying selection

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8 years 6 months ago #215943

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.4

Hello. I am completely new to this and I hope someone can help me. I created several filters for my products. However, when a product is selected, instead of seeing the product on the mainbody, another filter is opening and then when I click filter there, nothing happens! Please HELP

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8 years 6 months ago #215949

Hi,

When I select a product on your website, I go for example to that page:
www.grilladestorino.com/tce/site/index.p...&Itemid=1004&lang=en
There, there is only the left filters module and no filters on the main body.
So I'm not sure what you're talking about.

Please provide more precise information so that we can understand the problem.

The following user(s) said Thank You: paolita

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8 years 6 months ago #216062

Hello,
this is what i mean : server.wave-net.ca/TCE/index.php?option=...&Itemid=1002&lang=en
1. it doesn't go to the product selected
2. it opens another filter identical to the filter on the left
Thanks

Last edit: 8 years 6 months ago by paolita.

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8 years 6 months ago #216063

Hi,

Which product selected ? Your link is a category listing menu.
I am sorry but I'm not following you.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 6 months ago #216103

Please go to home and select anything from the side filter. You will not get the product you selected , all you get is this list of categories and another filter .

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8 years 6 months ago #216208

Hi,

In the "menu" setting of your filter module, you need to enter the id of a products listing menu item which lists all of your products and you need to have the "force redirect" setting turned on.
HikaShop creates by default such product listing menu item in the "HikaShop default menus" of the Joomla menu manager. It is called "Products listing". So just get its id from there.

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8 years 6 months ago #216327

hello i tried doing that but it is still not working:( its only displaying the menu on the main body. by the way i had to create the products listing menu item in hikashop default menu because it wasn't created by default.

Last edit: 8 years 6 months ago by paolita.

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8 years 6 months ago #216351

Hi,

From what I can see, you entered the id 1013 in that menu setting.
However, if I open the link to that menu item, I don't see any products:
www.grilladestorino.com/tce/site/index.p...&Itemid=1013&lang=en
So the system has nothing to filter since it doesn't display any product by default.
As I said in my previous message,

you need to enter the id of a products listing menu item which lists all of your products

. Since that's not the case, it's normal that it doesn't work.

So basically, there is a problem with the settings of that menu item with the id 1013.
Please provide a screenshot of the settings of the "products listing" tab of that menu item so that we can tell you what is the problem with its settings if you can't find out what setting is wrong there.

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