Importing looses data

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6 months 1 week ago #283941

-- url of the page with the problem -- : www.twaksak.co.za
-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.8.2
-- PHP version -- : 5
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : none

Importing from a modified exported product list, deletes some information.

I've exported some products with variants. Used the csv file, modified the description field which was empty; nothing else. Imported the modified csv but now all these products with variants have lost their variants and images. Why? I've only changed one column of data?

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6 months 1 week ago #283977

Hi,

We would need more information about the situation to be able to say anything.
Could you provide the CSV you're using ?
Can you make a copy of the website and provide a backend access to it so that we can try to replicate the issue to analyze it ?

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