Customers having issues registering/purchasing

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12 years 10 months ago #17454

Hi,

We have been advised by one of our customers that an error occurs during the purchase process. At the point where the customer is asked to register this error occurs -

"PHPMAILER_RECIPIENTS_FAILED" and no purchase can be made

Thanks

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12 years 10 months ago #17456

Hi,
That might happen in previous versions of HikaShop: www.hikashop.com/en/support/forum/4-how-...addresses.html#15736
You can either apply the fix explained on that thread or update HikaShop to 1.5.1 in order to solve the problem.

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12 years 10 months ago #17458

Hi

Tried to upgrade the version but getting this message -

-1 - An error has occurred.
It was not possible to copy the selected file.

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12 years 10 months ago #17460

It's a problem with your server/joomla configuration and a problem with HikaShop. Please look at these pages of the joomla documentation:
docs.joomla.org/Why_can't_you_install_any_extensions%3F
docs.joomla.org/How_to_solve_Installatio...rs_Extension_Manager
docs.joomla.org/Installing_an_extension

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