wrong next previous product category order

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11 years 2 months ago #156060

Hi,

The buttons navigating to next, previous product on the category page don't display the products in the right order, the order is quite random, is there any settings to change to correct it? Any ideas?
hammockology.ie/hammocks/i

Thanks,
Kashka

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11 years 2 months ago #156072

Hello Kashka,
Can you give more information about the issue that you are having ? What is the "navigating" buttons that you are talking about ? Can you give me a link to the page where you are having your issue ?
Thanks.

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11 years 2 months ago #156851

Hi,

Please go to the second product from the hammock stands category:

hammockology.ie/hammocks/index.php/hammo...t/23-compact-a-frame

There is no navigation to the next product, back arrow only, but in the category there are several more items:

hammockology.ie/hammocks/index.php/hammock-stands

Thanks,
Kashka

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11 years 2 months ago #156856

Hi,

This means that the previous/next system only sees these two products.
Can you go in the menu Products, and make sure that each product of that category has an ordering which is unique from the others of the same category ? If several products have the same ordering, it could create such problem.

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11 years 2 months ago #157014

Hi,

The ordering is unique as per screen grab.

Thanks,
Kashka

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11 years 2 months ago #157048

Hi,

I just checked the request to get the products, we have an ordering on the "ordering" column.
Are the products in many categories ? That could be the origin of the problem.
If it is, thanks to change the categories order in the product page.

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11 years 2 months ago #157188

Xavier,

I have no idea what you said in your post...
"I just checked the request to get the products, we have an ordering on the "ordering" column." - what does it mean??
Some products are in 2 categories, how to change the category order in the product page and if I do it would that not cause the same problem on the other category?

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11 years 2 months ago #157417

Hi,

Your screenshot is from the listing of the products. That's not what I asked you to check. Edit these products and check that the categories in the "Categories" area of each of the products are in the correct order (the main one that you want to be used for the next/previous buttons needs to be the first one in the list).

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11 years 2 months ago #158481

Hi NIcolas,

Got it this time, it did work when I changed the order of the categories on the product level, thanks so much for that!

Unfortunately I came across very worrying problem that I flagged in another thread...

each time when I delete the assign categories and straight after that add them in the correct order and save, the changes are not saved. But when I delete the categories and save changes then add categories in the right order and save the the changes for the second time - they are saved. It reminds me of the issue I'm having with the product images not being saved even though the saving process goes with no problem.

Thanks,
Kashka

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11 years 1 month ago #158833

Hi Kashka,

Are you using the very last version of Hikashop? If not you can try to download it and see if it fixes this issue.
Also, if you have this problem in another topic, don't answer here but in the other topic with a link to this one ;).

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