Loyalty Points

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9 years 7 months ago #172554

-- HikaShop version -- : 2.3.2

Hello,

I'm testing alpha user points at the moment for loyalty points on the website. Is it possible with either hikashop points or AUP to have a tiered system that rewards the customer depending on the amount of points they have accrued over a year. i.e. if you acquire 500 points over the year, you receive 50% more on each future order etc..

Thanks,
Hal

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9 years 7 months ago #172560

Hi,

If you want to have custom rules, I think you can make a plugin for AUP in order to deal with the number of points that a customer earn. But it is more a question for Alpha User Points than for HikaShop.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 6 months ago #173316

Hello again,

I've found 2 problems with the points system:

1) The 'final amount' isn't being pushed through to Paypal, which is my only payment method. Hikashop deletes the points from the users alpha points account, but doesn't show the discount at the Paypal end...

2) Instead of awarding points on the final amount, which is what I need. It awards points based on the unit price. I have taken a screenshot of what I mean. I want them to earn 28 points rather than 29 points.

Thanks,
Hal

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9 years 6 months ago #173318

Hi,

1. Please deactivate the option "Send details of the order" in your paypal plugin configuration.
The problem is not in the point system but in the "order details" sent by the paypal plugin.

2. Depending your configuration, yes the content of the cart and not the final total will be used.
But the problem is not there ; the plugin does not take in consideration the discount made by the points.
There is a option called "Don't give points when using some" which is there for that purpose.
But yes, we can see to remove the value of the discount made by points when we process the number of points that the user will earn. I'll add it in our TODO list.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Last edit: 9 years 6 months ago by Jerome.

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9 years 6 months ago #173434

Thank you for your reply,

1) Thanks, this did work. Ideally though I would like a solution whereby I could have the send the order details and have the discount pushed to Paypal. I think its nice for the customer to see what they are buying at the Paypal page and its easier for me when it comes to shipping the products. Will this ever be possible?

2) I want to be able to give points when the customer is using some. I want the value of the points to coincide with the discount being given. I would like to see the number of points the customer earns to be reduced to a level that reflects the actual amount they're spending. Is there anything I can do to help?

Thanks,
Hal

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9 years 6 months ago #173435

Hi,

I had some time (which is becoming rare) and I made the modifications in the plugin ; it will be include in the next HikaShop release (2.3.4).

In the plugin "hikashop/userpoints/userpoints.php" please replace

		if($this->plugin_params->currency_rate != 0) {
			$points += $calculatedPrice / $this->plugin_params->currency_rate;
		}
by
		if(!empty($order->additional['userpoints'])) {
			$calculatedPrice -= (float)$order->additional['userpoints']->price_value;
		}

		if($this->plugin_params->currency_rate != 0) {
			$points += $calculatedPrice / $this->plugin_params->currency_rate;
		}
It should allow you to wait until the HikaShop release (where the modification will be different and where you will have a specific option to activate the feature).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: Holmes-Pierce

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9 years 6 months ago #173740

Thats brilliant, thank you very much. If someone else wants the same as I did, I needed to change the - to +

if(!empty($order->additional)) {
$calculatedPrice -= (float)$order->additional->price_value;

to

if(!empty($order->additional)) {
$calculatedPrice += (float)$order->additional->price_value;

Thanks again!

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9 years 6 months ago #173741

Will it be possible to push the information to Paypal and have the discount applied in future versions?

Thanks,
Hal

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9 years 6 months ago #173748

Hi,

Holmes-Pierce wrote: if(!empty($order->additional))
$calculatedPrice += (float)$order->additional->price_value;

Right !
My fault, the price is negative in the "price_value", so we have to add it.
The modification of the "user points" plugin will be in the next HikaShop release.
For the paypal plugin modification, I'll transfer the request to the person in charge.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: Holmes-Pierce

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9 years 6 months ago #176364

Sorry, me again.

Although the points earned show as the correct amount, unfortunately the points that they get is still based on the subtotal.

I've had a customer that has just used 50 points giving a discount of £5 on the order

Subtotal £50
Discount £5
Total £45

Now although it said she would be awarded 45 points, it actually gave her 50.

Thanks,
Hal

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9 years 6 months ago #176389

Hi,

Can you please provide a screenshot of your plugin configuration ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 6 months ago #176628

HI Jerome,

Please find attached screenshots and the message from the checkout. In this instance it says that you will receive 55 points, but after confirmation the customer is awarded with 60.

Thanks,
Hal

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9 years 6 months ago #176671

Hi,

Please update HikaShop with the latest version ( 2.3.4 ) ; it contains improvements for the plugin "HikaShop - user points" about the processing and of the earn points when using points discount in the same time.
www.hikashop.com/support/support/documen...ashop-changelog.html

We improved the "user points" plugin with a new mode for the "give points when using some" option


Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 5 months ago #177026

Hi Jerome,

There is still the same problem.

The message is correct, but the actual points you get is wrong. i.e. the message says you will earn 45 points, but you actually get 50...

Thanks,
Hal

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9 years 5 months ago #177100

Hi,

Can you please provide the screenshot of the "hikashop / user points" configuration with the new version ?
The new plugin have now 3 values for the option "give points when using some".

It is weird that the value is different before and after the order processing ; it is the same function which is used.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 5 months ago #177149

Please find attachments. I have also included the configuration of the rule within AUP.

I only realised when I checked someones account and they had earned 50 instead of 45 that I started to investigate...

Please feel free to take a look for yourself.

Thanks,
Hal

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9 years 5 months ago #177174

Hi,

Please edit the file "plugins/hikashop/userpoints/userpoints.php" and replace

if(!empty($this->plugin_params->notgivewhenuse) && (int)$this->plugin_params->notgivewhenuse == 2 && !empty($order->additional['userpoints'])) {
	$calculatedPrice += (float)$order->additional['userpoints']->price_value;
}
By
if(!empty($this->plugin_params->notgivewhenuse) && (int)$this->plugin_params->notgivewhenuse == 2 && !empty($order->additional['userpoints']))
	$calculatedPrice += (float)$order->additional['userpoints']->price_value;
if(!empty($this->plugin_params->notgivewhenuse) && (int)$this->plugin_params->notgivewhenuse == 2 && !empty($order->cart->additional['userpoints']))
	$calculatedPrice += (float)$order->cart->additional['userpoints']->price_value;
It should fix the context problem.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 5 months ago #177217

Brill,

Thats done the trick.

Thank you!

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