Hi,
From which virtuemart version are you trying to import your data ?
The HikaShop import (for VM1 or VM2) copy the product image files into his working folder but depending specific VM configuration, it could be possible that the import do not find them (specially on VM2 if the "file_meta" and "file_url" from VM are not corresponding).
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.