error uploading file

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7 years 6 months ago #250452

-- HikaShop version -- : 1.4.0
-- Joomla version -- : 1.5.20
-- Error-message(debug-mod must be tuned on) -- : 'There was an error uploading this file to the server'

Hi,
i downloaded latest Hikashop and save it in local,
i go to joomla admin to upload it from local, -- >extension-->install/uninstall.
a massage show 'There was an error uploading this file to the server' (refer 592 attached)
which step do i overlook.
i try to do it fro joomla admin, -->component--.Hikashop-->update/about,
i have other error massage (refer593 attached)


julie

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7 years 6 months ago #250454

Hi,

Please read that documentation page :
www.hikashop.com/support/documentation/5...-install.html#errors

About the "update" page ; I think that because you're using a very old version of HikaShop (6 years ago), the link might be a dead one.
www.hikashop.com/support/documentation/5...ashop-changelog.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 6 months ago #250617

Hi Jerome,
what should i do now ? is it concern with joomla , or just Hikashop version ?

julie.

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7 years 6 months ago #250650

Hi,

You should read the documentation link I gave you in order to see how install "manually" a package in Joomla.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 6 months ago #250776

Hi,
i clink the link, can not find the page.
i get this message. please refer attached.

thank you.
julie

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7 years 6 months ago #250794

Hi,

The links work fine but you need to click on them in the forum. The links in the email notification you got are truncated and won't work. That's a bug of Kunena. We're currently working on updating it which will fix that bug.

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7 years 6 months ago #250821

Hi,
i read the document,
i need to do it from joomla installer correct ? as the page mension (attached)
i install joomla installer in local cpu , do it from my laptop ?
or i need to go to my webhosting to do it,

julie

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7 years 6 months ago #250861

Hi,

We're not talking about updating Joomla here but HikaShop. So it's the install package of HikaShop that you want to use.
The error 'There was an error uploading this file to the server' can be circumvented by doing an install via FTP of the HikaShop install package:
www.hikashop.com/support/documentation/5...-to-install.html#ftp

If you have difficulties to install HikaShop, you may want to try to install it via FTP.
This way, Joomla won't have to upload the HikaShop package on your website so the installation will be much faster.
Extract your HikaShop package in a folder called "hikashop" on your own computer.
Open your FTP software (FileZilla for example), connect to your website and upload the folder "hikashop" in the temporary folder of your website : /tmp/
Go to your Joomla Installer manager on your website backend and specify the path of your folder in the input "Install from Directory" : "\home\...\tmp\hikashop".
Click on the button "Install"... the install process should be much faster and will enable you to successfully install HikaShop.

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7 years 6 months ago #250925

Hi,
i have created a ftp account, upload the latest ver of hikashop to it,
go to joomla admin to upload the file from ftp, but it fail.
i attached my step to upload and files in my ftp account for your reference.

jack
note: my joomla is 1.5

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7 years 6 months ago #250952

Hi,

As explained in the instructions I gave you, you need to first extract all the files and folders of that zip on your local computer and upload them all via FTP in the tmp folder.
Here you uploaded the zip directly, that's why it doesn't work.

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7 years 6 months ago #251021

hi,
thank you for you instruction, i manage to update to latest ver.
the first page look odd (625), any thing goes wrong on my uplaoad ?

jack

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7 years 6 months ago #251057

Hi,

Make sure that you have configured the "backend CSS file" setting of the Hikashop configuration to "default" and clear your browser's cache and it should display properly.

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7 years 6 months ago #251088

Hi,
i change the backend CSS to default. clear browser catch.
the display still the same.

jack

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7 years 6 months ago #251094

Hi,

Then try changing the "menu position" setting to "above the content" in the HikaShop configuration.

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