can't remove picture in backend product page

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  • Hikashop Business
6 years 11 months ago #267726

-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.6.5
-- PHP version -- : 7.1
-- Browser(s) name and version -- : firefox
-- Error-message(debug-mod must be tuned on) -- : no

Hi,

After a update on to v3.0.1_2017_04_18_18_18_29_44.zip The image div looks different with a stippled line around. Problem is that I can't remove the picture in the div.

see image of Hikashop v 3.01. before and update (every month) like is advised!
imag after update with piles.

best regards, Marius

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6 years 11 months ago #267727

Hello,

Please re-download HikaShop 3.0.1 in order to have the full patch.
During a small period, an uncompleted patch was present in the packages.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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6 years 11 months ago #267730

Yes that works perfect!

thank you Jerome

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6 years 11 months ago #267970

Just redownload from the site and install it again? or I have to unpatch something?

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6 years 11 months ago #267975

Hello,

You just have to re-download from the website and install the package as a regular update package.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: YESSIR

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5 years 5 months ago #299557

Hi I am having the same issue I cannot delete or add new photos. I have followed the above instructions and still unable to do anything with the photos.

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5 years 5 months ago #299559

Hello,

We'll need more information about your current version number that you can find through the "Version" option via "Hikashop->System->Configuration->Main", but also screenshots of :
- Your product configuration page
- Potential JavaScript error that you may also have through your product configuration page.

Thank you.
Kind regards,
Mohamed Thelji.

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5 years 5 months ago #299632

HikaShop Starter 4.0.0 [1810241141] and latest version of joomla

there is no response when I click on the x for the photos or any of the buttons to add new photos, I've checked for errors and found the one below

not sure what could be missing or if I have a setting wrong.

Thanks for any help you can give

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Last edit: 5 years 5 months ago by sarahshaw. Reason: to add error

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5 years 5 months ago #299634

Hello,

Your issue is probably coming from your JavaScript error, so can you show us the code that you have through the "index.php" file near the line 460.

Kind regards,
Mohamed Thelji.

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5 years 5 months ago #299692

Thank you. I cannot locate line 460 in my index file here is a screen shot of my index file code

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5 years 5 months ago #299694

Hi,

No, you need to look at the HTML code of the page with your browser :
www.lifewire.com/view-html-source-in-safari-3469315

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5 years 4 months ago #300074

Thank you. Here is what I found.

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5 years 4 months ago #300079

Hi,

Could you provide the full code of the index.php ? Because the error says that it was expecting the end of the javascript but there is new javascript after that line. So it indicates an error in the javascript before. Without the full code it's difficult to say which code in particular is the problem and thus provide a solution.

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5 years 4 months ago #300148

Thank you I have sent you a message with login info so you can see for yourself. Let me know if this is not ok

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5 years 4 months ago #300153

Hi,

The access you provided doesn't work. Please double check it.

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5 years 4 months ago #300336

thanks i have checked it and resent

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5 years 4 months ago #300341

Hi,

From what I can see, the problem is with the POWr icon plugin which adds stuff to the tinyMCE editor and the javascript of that plugin creates the javascript error which prevents HikaShop's javascript from being initialized.
If I disable that plugin on your website it then works fine.
So if you can do without it, I would recommend disabling it. You can still manually add the tags of the POWr content plugin in your content as the processing of the tags on the frontend is handled by another plugin.

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5 years 4 months ago #300421

thank you so much that works perfectly!

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