Customizing user emails

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6 years 8 months ago #275229

-- url of the page with the problem -- : www.anukalana.com
-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.3
-- PHP version -- : 5.6.31
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : no error

Hi i just purchased hikashop buisness in order to be able to customize emails

i see that i can edit the code for each email but since i am not familiar with coding, is there a way to preview the output or to have a WYSIWYG editing?

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6 years 8 months ago #275232

Hello,

We want to provide a "preview" feature in the email but it requires data to display, so an order for order notification, etc.
Because a lot of specific case exist, we can't provide a "sample order" for the preview and forcing the selection of an existing order might not be the ideal. So we are still discussing how it could be implemented.

That's why we mostly recommend to test your modification in the "order notification email" which is the used content when you click on the "email" button while editing an order in the backend.

About the WYSIWYG editor, due to the tags we use in the emails, it's hard to have a compatible editor.
More editor remove the commentaries and will display errors regarding the tags.
It would require to create our own editor ; like Acymailing did and it's a really huge development (it took at least one year for the AcyEditor).
So yeah, we'd love and it's in our TODO list. For the moment we have other tasks but you can be sure that we want to improve the emails. In HikaShop 3 we added the support of templates (which made easier the global customization of the emails for the color, header, footer, logos, etc).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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6 years 8 months ago #276310

I had asked about this some time ago because I too find it hard customizing the emails because you can't really preview them so hopefully a solution will be available very soon.

Thanks!

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6 years 7 months ago #278950

Hello,
Is it possible to test these customized emails?
For example:
In order to test my customized "Order creation notification" email I buy something from my eshop and go through all the checkout procedure steps so to receive this email. Is there an alternative way to test it?
Something like Joomla's "Send Test Email" button (System -> Global Configuration -> Server -> Mail Settings area)?

Last edit: 6 years 7 months ago by xatzopou.

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6 years 7 months ago #278951

Hi,

Test your changed in the "order notification" email. You can easily test it by clicking on the "email" button of an order in the backend order manager.
The code in the other order notification emails is almost the same, so you should be able to easily copy/paste your changes to the other order notification emails once you've successfully tested them in the "order notification" email.

The following user(s) said Thank You: xatzopou

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6 years 3 months ago #286176

I was reading through the newsletter and it says that "there is now a button to preview your emails when you edit them in the backend".

I went to System > Emails > Clicked on an email but I don't see a preview button. What am I missing please?

I've upgraded to 3.2.2.

Thanks!

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6 years 3 months ago #286181

Hi,

For each email, it requires a specific code to be written. The button will only appear for the email if we made that specific code. We've added it for most of the emails (especially the order notifications where it's the most useful) but it's possible that you got unlucky and openned an email without the button.

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6 years 3 months ago #286489

I see a "Preview" button at the top right but when I click on it I get the attached. I thought it would automatically preview the email content - am I missing something?

Thanks!

Attachments:

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6 years 3 months ago #286491

Hello,

As you can read in the screenshot message : Please first create an order.
It means that you need to create an order in order to perform a preview.
So, that the preview system requires an order to work, using its data.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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