Update Failure

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  • Hikashop Business
10 months 13 hours ago #284890

-- HikaShop version -- : 3.2.2
-- Joomla version -- : Joomla! 2.5.14
-- PHP version -- : Php5
-- Browser(s) name and version -- : firefox quantum 57.0.2
-- Error-message(debug-mod must be tuned on) -- :

1		JSite->render()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/index.php:48	
2		JDocumentHTML->render()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/includes/application.php:271	
3		JDocumentHTML->_renderTemplate()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/libraries/joomla/document/html/html.php:433	
4		JDocumentHTML->getBuffer()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/libraries/joomla/document/html/html.php:655	
5		JDocumentRendererModules->render()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/libraries/joomla/document/html/html.php:371	
6		JDocumentRendererModule->render()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/libraries/joomla/document/html/renderer/modules.php:39	
7		JModuleHelper::renderModule()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/libraries/joomla/document/html/renderer/module.php:107	
8		include()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/libraries/joomla/application/module/helper.php:175	
9		hikashop_getLayout()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/modules/mod_hikashop/mod_hikashop.php:73	
10		hikashopBridgeController->getNewView()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/administrator/components/com_hikashop/helpers/helper.php:812	
11		JController->getView()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/administrator/components/com_hikashop/helpers/helper.php:1598	
12		JError::raiseError()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/libraries/joomla/application/component/controller.php:903	
13		JError::raise()		/services/webpages/d/u/dundasmodels.co.uk/public/webstore/libraries/joomla/error/error.php:251

Website was functioning perfectly but needed to edit the emails so I purchased the Business edition. After deploying the package the website no longer works giving a 500 error on the index.php

Last Edit: 10 months 13 hours ago by Jerome. Reason: Adding [code] for trace log

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  • MODERATOR
10 months 11 hours ago #284892

Hello,

Thanks for the report.
Please re-download the HikaShop package in order to get the fix regarding Joomla 2.5

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Hikashop Business
9 months 4 weeks ago #284940

Having problems with the new zip. Failing to upload and giving an"Unable to find install package" error. Manual install is also very error prone, Sorry.

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  • Hikashop Business
9 months 4 weeks ago #284942

Having 3 main errors

1. Your language file is not up to date. Load the latest version from our server : Persists even after new language file installed ;

2.The HikaShop user synchronization plugin has been either removed or disabled from the website. It is a critical part of HikaShop and should not be disabled if you're using HikaShop on your website.Please enable that plugin via the Joomla plugins manager and then logout/login from the backend.
: file does not seem to exist on the server :' HikaShop joomla user account link plugin' is there and active but error persists

3. Created custom fields in the user database are not showing on the user profile form

Last Edit: 9 months 4 weeks ago by AndrewHastie.

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  • MODERATOR
9 months 4 weeks ago #284944

Hi,

1. Did you manually copy the file from our language download area to your language folder via FTP ?
www.hikashop.com/download/languages.html
That should remove the message.

2. and 3. Both are the same issue. It's the user synchronization plugin which adds the custom user fields on the user profile page.
Without that plugin it's normal that the custom fields don't appear.
Make sure that the folder plugins/system is writable as well as its subfolders and the files in them and install the install package again. It should automatically add it back.

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  • Hikashop Business
9 months 4 weeks ago #284966

I manually uploaded the language file chmod'ed the dir and tried a manual reinstall

. no change whatsoever.

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  • Posts: 22881
  • Thank you received: 3551
  • MODERATOR
9 months 3 weeks ago #284968

Hello,

1 - Please check the language file content. The version number information is at the end of the file.

2 - Your screenshot show that the plugin "HikaShop user synchronization plugin" is not published (id 10112) ; just as the error message is telling you.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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