Product stock updated on order created while configured to confirmed

  • Posts: 200
  • Thank you received: 75
6 years 3 months ago #285823

-- HikaShop version -- : 3.2.2
-- Joomla version -- : 3.8.3

Hi,

we've always had our Update the product stock on confirmed status set to Yes and this has always worked fine, only changing the stock after the order has been confirmed, but it appears this is no longer working.
We're not exactly sure when this started happening, but we updated to 3.2.2 earlier this week and noticed it today. We haven't changed anything in our configuration but all our stock is now already being decremented when orders are created even though it's not configured like that. Can you reproduce this issue?

Thanks in advance.

Please Log in or Create an account to join the conversation.

  • Posts: 4508
  • Thank you received: 610
  • MODERATOR
6 years 3 months ago #285909

Hello,

In order to better understand and be able to reproduce your issue, can you provide screenshot configuration :
Like this show :





Did you check that your concerned orders were switched on "Confirmed" OR don't go to another Status like "Shipped" or else.
Awaiting news from you.

Regards

Last edit: 6 years 3 months ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 200
  • Thank you received: 75
6 years 3 months ago #285912

Hi Philip,

see attached screenshots, though the setting "Clear cart when order is created" doesn't have anything to do with when product stock is deducted, right?

Orders have not been switched to Confirmed or Shipped or anything, everything works alright, the issue is just that product stocks are being deducted as soon as an order is Created, which has never happened before and shouldn't happen.

We opened a backup of our 3.2.0 website from a week ago and there everything works fine, now in 3.2.2 not anymore. So something appears to have changed, but we haven't touched or changed anything in our configuration, just updated HS.

We only want stock to be deducted when an order is Confirmed or Shipped (as has worked perfectly fine for years), not when they are Created. Thanks for your help.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81504
  • Thank you received: 13062
  • MODERATOR
6 years 3 months ago #285921

Hi,

When you have that option activated, the stock is updated when the order status is set to one of the statuses activated in the column "invoice" of the System>Order statuses menu.
So you should deactivate the "created" status in the "invoice" column there and it will then work like you want.

Please Log in or Create an account to join the conversation.

Time to create page: 0.063 seconds
Powered by Kunena Forum