No popup on add to cart click

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  • Thank you received: 1
5 years 11 months ago #291633

-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.7
-- PHP version -- : 7.0
-- Browser(s) name and version -- : Chrome latest
-- Error-message(debug-mod must be tuned on) -- : I don't get any

Hi,
I've just updated to 3.4 from 2.xx and now the add to cart button does not provide a popup nor does it take me to checkout.
I looked through the forum but could not find anything. I disabled all the legacy items related to the cart.


In attachment the enabled plugins.

Where should I look next?
Thanks!

Attachments:
Last edit: 5 years 11 months ago by Jerome.

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5 years 11 months ago #291656

Hello,

I wonder if you haven't an Ajax error, to be sure of it you can use your navigator inspector (right click and select inspect or inspector tool) tool on the product page and see if you have an error message.
If you have an error message provide it.
Anyway, provide an url to test bu ourself will allow us to better understand the context.

Regards

Last edit: 5 years 11 months ago by Philip.

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5 years 11 months ago #291685

Hi Philip,

Thanks for your insight, I didn't get any ajax error but I did figure out that the problem was with the template. When I inspected the popup, it was off screen, I modified the template and now everything works as expected.

Thanks,
Sébastien

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