No Thank you message when sending the contact form

-- url of the page with the problem -- : transmetra.ch/product/contact/cid-139
-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.7
-- PHP version -- : 7.0.30

Hi
I have no idea why, but suddenly the thank you message does not appear after a message is sent from a product page.
Where should I look?



Best regards
David

Hello David,

Does it work if you test it with one of Joomla default template ?

Best regards,
Mohamed Thelji.

No, it doesn't.

This was working for the past months , since it was built
Why should it now stop? Nobody has changed anything except to do updates.

Regards
David

Hi NicolaS

Are you still receiving the contact email itself ? YES
Can you check that the contact email is still published in the System>Emails menu ? YES IT IS
Do you see the contact email generated in the Customers>Emails history menu ? YES THEY ARE
Can you check that the "Display a contact button on the product page" setting in the HikaShop configuration is still activated ? YES IT IS

Regards
David

Hi
Sure - here's a typical contact form link

Regards

Hello,

Could you also provide us a temporary :
- Back-end access
- FTP access

So that we can directly test and debug it on your end ? Thank you.

You can send it through our contact form. Please, don't forget to specify a link to that thread in your message :
www.hikashop.com/support/contact-us.html

Best regards,
Mohamed Thelji

Excellent! Thank you!

I've got that working, however, there is still the text "Success" which I can't find anywhere to change.

Hi again, Nicolas

OK - that means I can solve it.

As always, thanks to the support team - It's why I recommend hikashop.
Best regards
David