Hikashop Checkout Workflow Crash after update to business 3.4

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5 years 11 months ago #292692

-- HikaShop version -- : business 3.4.0
-- Joomla version -- : joomla 3.7.5

Hi,

Our checkout workflow crashed after update to business 3.4.0. attached is the screen shot. It is still like tat after we cleared cache. please advise how to fix this.

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5 years 11 months ago #292693

Hello,

Can you :
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming.

Thank you.

Last edit: 5 years 11 months ago by Mohamed Thelji.

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5 years 11 months ago #292738

Hi, attached is screen shot after i open debug mode, din saw any obvious error message except language file parse error from others plugin.

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5 years 11 months ago #292747

Hello,

Sorry but your screenshot are impossible to read... See by yourself :



Awaiting new screenshot from you.
Regards

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5 years 10 months ago #292991

Sorry, can u give me your email.
i will send u the hd screenshot with email and will label the code of this forum topic

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5 years 10 months ago #292992

Hello,

Can you please check what is the CSS you're using for the HikaShop backend ?
The new checkout workflow is using new CSS rules and if you do have a customized version of it, you could see the editor correctly.
You need to use the "default" one and be sure that it is up to date (and also refresh your browser cache just in case).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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5 years 10 months ago #293045

Hi, we didn't touch anything on the backend css rule, and we also tried to view it in incognito mode, it is still showing weird layout like this. please advise is there any others reason that might cause this?

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5 years 10 months ago #293066

Hello,

You can use our Contact us form to provide element (hd screenshot) don't forget to add an Url link to this topic in your message.
Awaiting news from you.

Regards

Last edit: 5 years 10 months ago by Philip.

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5 years 10 months ago #293153

Hi, i can send by contact form but your contact form don't have attachment field?

i uploaded the images to our server and sended the link from the contact form.

Last edit: 5 years 10 months ago by waisign. Reason: attached the images linked in the contact form

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5 years 10 months ago #293166

Hi,

Looking at the issue, I would have the same thinking as Jerome:
www.hikashop.com/forum/install-update/89...ness-3-4.html#292992
However, your screenshots and your answer indicate that it's neither a configuration not a cache issue.
So I don't see what it could be.
We'll need to look at the issue directly on your website.
Please provide a backend access with a link to this thread via our contact form so that we can look at your configuration page.

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5 years 10 months ago #293405

Hi,

If you open the files in the folder media/com_hikashop/css/ you can see that they are all of the version 3.2.0 of HikaShop.
So they were not updated when you updated your HikaShop.
This usually is caused by permissions.
rename that folder media/com_hikashop/css to something else via FTP and install again the install package of the 3.4.0 that you can get in the menu My account>My subscriptions on our website. That, way it will add back these CSS files in their latest version and the checkout workflow editor will then work properly.

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