products gone

-- HikaShop version -- : 3.5.1
-- Joomla version -- : 3.8.11
-- Browser(s) name and version -- : chrome

Dear mr/mrs,

I have seen that after the last updates of joomla the products can't be seen anymore,
therefor I checkedif everything update to date buth I was lacking behind in several updates.
But now that everything should be in sync I can't get my products seen anymore which where placed in the categories.
Cab you inform which setting is change to view the products again.
I made a test products and even that one will not popup on the screen In my current setup of my page.
I didn't really find a solution in the forums.
Can you inform me what to do?

With kind regards ,
edwin

Same here!!!

After yesterday night update of Joomla (3.8.8 > 3.8.11) products are not showing inside categories in frontend anyomre (then only show up inside "Discounted items" and "Show all products" cateogries)! This has affected three independant webshops that I've installed.

I just checked backend, and everything seems to be fine there - all products still has categories assigned to them. They are simply missing from frontend! Please try to replicate this issue and give us some bugfix for this as soon as possible.

EDIT:

I found this fix posted by Jerome and I'm trying to apply it now:
www.hikashop.com/forum/install-update/89...-8-9-10-upgrade.html

EDIT 2: Fixed the issue!
I followed the steps mentioned in the topic above, and while I couldn't replicate steps 3 and 4 (I have hikashop 3.2.1, and it seems that there are no such lines inside mentioned files), but after adding changes mentioned in steps 1 and 2, now all products are showing up again! Is it critical that I couldn't do the steps 3 and 4?

Hello,

If you have correctly downloaded and installed the last Hikashop version but you're still having that issue, then it's probably coming from the fact that you have views overrides

You'll find more information about it through that thread :
www.hikashop.com/forum/install-update/89...-upgrade.html#294471

I followed the steps mentioned in the topic above, and while I couldn't replicate steps 3 and 4 (I have hikashop 3.2.1, and it seems that there are no such lines inside mentioned files), but after adding changes mentioned in steps 1 and 2, now all products are showing up again! Is it critical that I couldn't do the steps 3 and 4?

Mohamed - how crucial it is to purchase Hikashop licence again in order to update to 3.4.x now, or could I wait for a few months and then ask the clients to pay for update then? You see - I still have warranty period for the shops that I depolyed running, and if I will ask clients to pay those 120Eur for licence now, they will make me pay for their updates, as they consider that as a part of support and maintenance... When the warranty period will be over, I will have a legit reson ask them to pay for it.

So I was wondering, is it crucial to upgrade Hikashop as soon as possible to the newest version? As mentioned previously, clients are now using 3.2.1.