ShipStation State missing (sometimes city too)

  • Posts: 179
  • Thank you received: 6
  • Hikashop Business
6 days 5 hours ago #301210

-- HikaShop version -- : 3.5.0
-- Joomla version -- : 3.8.13

See the attached screenshots for a test order I made to import into ShipStation. Some of the states don't import properly and sometimes the city doesn't get carried over either?

Order details in Hikashop:



Order imported to ShipStation:


Any thoughts on this? I checked the zones config for Colorado and I noticed it didn't have a two letter code (which most states don't). I added it hoping it would resolve this issue. Sadly, it did not.

Orders display properly in HIkashop order details but don't seem to always transmit the correct info?

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 179
  • Thank you received: 6
  • Hikashop Business
6 days 5 hours ago #301211

Also, seems to be importing the name as "Last Name" "First Name".

It messes up the display for most everything. Should be "First Name" "Last Name"

Please Log in or Create an account to join the conversation.

  • Posts: 1962
  • Thank you received: 262
  • MODERATOR
5 days 14 hours ago #301235

Hello,

I have a question to better understand "state" issue, do you have some order with state correctly received by ShipStation ?
And if yes, can you provide the address example (Country, State, Cities)
the solution is close but ShipStation is really hard to test and so I need more informations to be sure how to process.

Awaiting news from you.
Regards

Last Edit: 5 days 15 hours ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 179
  • Thank you received: 6
  • Hikashop Business
5 days 8 hours ago #301254

Yes, we have lots of orders that were correctly received. The only I noted seemed to be related to a couple of states. Colorado in the U.S. seemed to be one of concerns. This leads me to believe it might be related to the 2 and 3 letter state codes? Does ShipStation import the 2 letter or 3 letter state codes? Hikashop default has all of the 3 letter state codes but none of the 2 letter state codes filled out under zones.

Please Log in or Create an account to join the conversation.

  • Posts: 1962
  • Thank you received: 262
  • MODERATOR
4 days 12 hours ago #301279

Hello,

Can you try this new version, this must work now for your state issue, the other point is that I add a custom field to try to add your order number.

Awaiting news from you.
Regards

Attachments:
Last Edit: 4 days 13 hours ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 179
  • Thank you received: 6
  • Hikashop Business
4 days 8 hours ago #301291

Orders not importing with the new version.

Error: 0 Call to undefined function hikashop_toInteger()

Please Log in or Create an account to join the conversation.

  • Posts: 179
  • Thank you received: 6
  • Hikashop Business
4 days 3 hours ago #301300

Fixed the issue by changing

hikashop_toInteger($order_id)

to

JArrayHelper::toInteger($order_id);

Also, tax and the custom field seems to be importing nicely. I will have to test the state abbreviation fix for a while before I can report back.

The following user(s) said Thank You: Philip

Please Log in or Create an account to join the conversation.

  • Posts: 179
  • Thank you received: 6
  • Hikashop Business
4 days 3 hours ago #301301

Last issue. Customer name displays in ShipStation as "Last Name" "First Name"

Seems more intuitive to display it "first name" then "last name". Is this an easy change?

ShipStation does not have separate areas for first and last name and instead displays the full name.

Last Edit: 4 days 3 hours ago by mojooutdoors-holden.

Please Log in or Create an account to join the conversation.

  • Posts: 1962
  • Thank you received: 262
  • MODERATOR
3 days 14 hours ago #301319

Hello,

yes sorry I forgot this little modification ! I will guide you to do it yourself it's very simple see my screenshot :

Around line 388 in shipstation.php



And thanks for your return about the fix on error 'hikashop_toInteger' but I suggest you this :
if(!function_exists('hikashop_toInteger'))
			JArrayHelper::toInteger($order_id);
		else
			hikashop_toInteger($order_id);

And so, this will work anycase even when you move on HikaShop 4.
Regards

Last Edit: 3 days 15 hours ago by Philip.

Please Log in or Create an account to join the conversation.

Time to create page: 0.207 seconds
Powered by Kunena Forum