if paiement fail client can't repay the same order

-- url of the page with the problem -- : lebondeal.ch
-- HikaShop version -- : 2.2.2
-- Joomla version -- : 2.5.4

when my client have made an order and the paiement fail he can't make a new paiement from his account menu "my order" he only can see the order but can't make a new paiement....

how to make that possible?

Hi,

If you are using a payment method which have the "Invalid status" option, the best solution will probably be to
- Set it to "created"
- Set the "Payment of orders not paid immediately" option to YES through "Hikashop->System->Configuration->Main"

The Payment of orders not paid immediately option will enable your customer to finalize their order if they didn't completed it via the listing of the orders of the user.

Note that this feature is only available through commercial versions of Hikashop.

Sorry to jump into an old thread, but I can't seem to get this to work (Hikashop 2.6.1), if you prefer a new topic, I will create it.

I Set "Payment of orders not paid immediately" to YES, and also "Allow customers to change their payment method after checkout", and "Allow customers to reorder". (and different combinations for these).

My payment options I set "Invalid status" to created.

Now when canceling payment, i get returned to an empty cart.... the order status in the backend shows 'created', but the customer has an empty shopping cart, so cannot edit it (add the forgotten product) and go through re-ordering...

Hi,

When you click on the "cancel" button, you should stay on the same page.
If you're redirected to an empty cart, it means that the reorder function was called instead for some reason.
Could you provide a link to the order listing page and a test user account so that we can reproduce the issue on your website and analyze the situation on the listing ?

Thanks for you help, but I figured out the issue......

In the main configuration, the "Clean cart when order is " was set to created. Changed that now to confirmed.