Problem with some items not counting correctly

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5 years 8 months ago #295876

-- url of the page with the problem -- : kuenzli-schuhe.ch
-- HikaShop version -- : 3.5.1
-- Joomla version -- : 3.8.10
-- PHP version -- : 7.1

Hi
Some products display a "RESERVED" instead of "IN STOCK"
See the attached images.

I can't work out why this is so. Apparently when someone adds a reserved item it should generate an email to tell someone that a customer wants this item, but nothing happens.

Attachments:
Last edit: 5 years 8 months ago by iamalive.

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5 years 8 months ago #295877

Hi,

This looks like a translation issue because in French and English I do get the message "2 items in stock" (or the equivalent in French) on that page:
monosnap.com/file/ntinT3L2xFjfSz0iDz0Cw0nBkH6mBX

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5 years 8 months ago #295905

Hi

I've checked the language file and the string I found is : X_ITEMS_IN_STOCK="%s reservierbar"
I've changed that to X_ITEM_IN_STOCK="%s Stück auf Lager"

However, where does the original "Stück auf Lager" come from in the other items? I looked for this string which was already present (see the attachment in my previous message) and couldn't find it anywhere. Other than the main language file, where else can I look to find that string?
My issue is this: there were two different messages being generated by the two example products, apparently by the same string! That can't be the possible. So where is that message coming from?

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5 years 8 months ago #295908

Hello,

Can you give us 2 link where you have 2 different translation version of the "X_ITEMS_IN_STOCK", so that we can at least check the page HTML code to properly advise you. Thank you.

Best regards,
Mohamed Thelji.

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5 years 8 months ago #295949

Sure:

Wrong term only in German, found in de-DE.com_hikashop.ini
kuenzli-schuhe.ch/de/shop-de/kstyleshop/.../category_pathway-17

No term at all
kuenzli-schuhe.ch/de/shop-de/kstyleshop/.../category_pathway-17

Correct term, not found in de-DE.com_hikashop.ini
kuenzli-schuhe.ch/de/shop-de/kstyleshop/.../category_pathway-17

There's something weird going on. I'm perplexed (is there an emoji for that?)

Regards
David

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5 years 8 months ago #295970

Hello David,

Your issue is coming from the fact that their is 2 translation key that are used :
- "X_ITEM_IN_STOCK" when only one item is in stock
- "X_ITEMS_IN_STOCK" when more than one item are in sock

You should use both of them.

Best regards,
Mohamed Thelji.

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