Ogone Plugin - order not automatically confirmed

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.5
-- PHP version -- : 7

Hi,

I am using the Ogone Plugin, PSP is Viveum.

Plugin works, but one problem:
Every order is just "created" and never "confirmed". So I always have to change the order status manually like using a bank transfer.

We tried a lot, now Viveum support asks me to fill in the URLs of the shop to where the "Transaction feedback" is sent (see the screenshot).

a) If the payment's status is "accepted", "on hold" or "uncertain".
b) If the payment's status is "cancelled by the client" or "too many rejections by the acquirer".
c) Methode Post or Get?

1. Could you provide me this Info?
2. Or is it a problem of anything else?


Thanks

Hi

Still the same problem - no automatic confirmation, just "created" order.

I always get the message:
" An Ogone payment notification was not validated. The status code was :9 The Hashs didn't match."

Support told me:
There is no incoming request to ogone.test.v-psp.com/ncol/test/maintenancedirect.asp and ogone.test.v-psp.com/ncol/test/querydirect.asp .

....I should ask if they are really integrated?


thanks
Walter

Hi

I changed the SHA-In, SHA-Out, password of the user.... to check if there are wrong settings.
Same result.

Before I contact Viveum support again, could ypu have a look at my settings of Ogone payment plugin? Maybe there are wrong settings.

Hi,
the Plugin seems not to work as it should. I don´t know much about this, but my PSP Viveum told me this:


We suspect that the order status sent to your system by our system is not "understood".

In the post sale phase, the following is sent to your system (with the example of transaction ID 3024364193):

SEND www.klopeinersee.shop/index.php?option=c...pl=component&lang=de orderID=126¤cy=EUR&amount=100&PM=CreditCard&ACCEPTANCE=test123&STATUS=9&CARDNO=XXXXXXXXXXXX9999&ED=1217&CN=Testuser&TRXDATE=09%2F03%2F17&PAYID=3024364193&PAYIDSUB=0&NCERROR=0&BRAND=MasterCard&ECI=7&IP=212%2E183%2E33%2E188&SHASIGN=C26CE3B3E2C33283FE8D153B71DE151408AC1AC5 bef PS at 12:13:06 PM
REQUEST TIMEOUT : 10000

ONLINE RESPONSE: <div class="hikashop_ogone_thankyou" id="hikashop_ogone_thankyou">
<span id="hikashop_ogone_thankyou_message" class="hikashop_ogone_thankyou_message">
<br/>Herzlichen Dank für Ihren Einkauf! </span>
</div>

In our view, it is therefore important that the Hikashop then takes the status 9 and "translates" accordingly so that the status is adjusted in the shop.


My question: How can we make it work??
Walter

Thank you,
we got it now. We removed the Parameter PAYIDSUB in the Viveum settings.

Just one more question to this subject:

I am using Direct Capturing in Viveum backend for immediately capturing.

In the Ogone Payment Plugin settings there are "Capture" and "Authorize/Dynamic capture".
I testet both - both work with my Viveum settings.

But would you recommend one?
Which one is the right one?

thanks