unwanted multiple e-mails of one order

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  • Hikashop Business
1 month 2 weeks ago #283792

-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.8.2
-- PHP version -- : 7.1
-- Browser(s) name and version -- : Firefox

I have a strange problem with the order confirmation e-mails.
When the order is paid the Mollie (Dutch ideal payment provider)sometimes sends out double and sometimes up to 8 confirmations of the payment.
This results in sending out up to 8 confirmation e-mails to the shop owner as well to the customer.
This is at random, sometimes all is working correct with just one confirmation.
Is there a setting that i have overlooked?
Is the ideal plugin the problem?
Is there something wrong in the setting of the hosting?
I don't think the payment provider is the problem because i'm running mollie and Hikashop on another website without any problem.

Thanks in advance

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Last Edit: 1 month 2 weeks ago by Jerome. Reason: Removing the attachment image from the message header

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1 month 1 week ago #283816

Hi,

This is usually totally controlled by the payment plugin so hard to say why it happens.
I can only provide some similar information:
Sometimes we had the same issue with PayPal sending several times the payment notifications, so we added a security in the PayPal payment plugin to not do anything when a notification of successful payment was coming and that the order was already confirmed.
Since then, it seems to have done the job properly.
So I would first recommend to check with the developer of your payment plugin.

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1 month 1 week ago #283853

Just a thought, I have set the checkout progress to "Checkout progress without end"
Is it possible when i set the checkout progress to "Checkout progress with end" the problem with the duplicate mails will be solved?
Or has that setting nothing to do with that?

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1 month 1 week ago #283855

Hi,

That has nothing to do with that.
It just change the display of the progress bar.

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1 month 5 days ago #284431

Hello nicolas,
I have an item in "order statuses" called pending published could that be the problem why the payment plugin keeps asking for the payment status?
In another Hikashop i've build I don't have a status called pending.

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1 month 5 days ago #284443

Hi,

That's one of the default order statuses.
It's not used by default though.
It was added long ago on our end, but if you updated from a version from before that, you wouldn't get that status.
But in any case, that also doesn't have any link with the emails being duplicated.

As I said previously, all I can think is that some modification in the plugin would be necessary to prevent that glitch from happening.

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