Payment not paid immediately and credit card provider Postfinance

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Good afternoon

I have an issue with the function ”Payment of Orders not paid immediately” and Postfinance, Swiss well established fat provider.

When you pay an order by credit card on Postfinance, the OrderID is transmitted (Order Reference below on the image). And it can be transmitted only once according to the historical financial design of Postfinance institution.

It means that if you interrupt or cancel the transaction by closing the Postfinance transaction window, it is impossible to submit again the same order for payment since the orderID has already been used/transmitted the first time.

So we can’t use the function ”Payment of Order not paid immediately”. This must apply for all customer using Postfinance.

It was also confirmed by their customer service. There are no possibility to de-activate this ”restriction”.

I think it is completely illogical (and definitely e-commerce unfriendly) since you may want to use another card after having started the payment process, or for instance the limit was reached and you want to try later, or you changed your mind for any other reason…

But since it is impossible to make Postfinance move or take care of this aspect (we are in Switzerland, big don’t move; seems to go faster in France , my question is the following:

Is there any possibility for Hikashop to generate/send another orderID when you click on the button ”Pay Now” of an existing order (in the mail order created or in My Account) and thus attribute a new ID (next random number) to an existing order (kind of update ID)?

I imagine that the function ”Reorder” in my account creates a new order, but it may look far more complicated for customers rather than just to pay an order (that you don’t want to modify) in one click from the mail you received for instance. Further you need to go in My Account and it is not obvious that this function exists

it is a pity for Postfinance merchants not to be able to use this function since payments by credit cards that haven’t gone through are quite frequent. And they are mostly forgotten and remains in the lists…Further we can’t use any mail reminder for orders created since it is not later possible to ”Pay Now” if a unfinished process payment was submitted before by the customer.

Thank you for your help.

Jean-Loup

It took 5 minutes to validate your solution which works perfectly
You guys are just amazing...

Small question, any chance to have the file replaced during a next update?
Thank you again

JL

Hi Nicolas, I made a quick process illustrated, maybe will help?

First creations of the order

Then payment with credit card, the order ID are the (3) first number on the top at beginning



Then I cancelled the transaction and call it again clicking on the PAY NOW in the mail received.
Second mask with order reference on the top. The order ID is still the first numbers



So order confirmed. All good.



Print screen of the Postfinance transaction list from their backoffice



And no error in the postfinance logs since the modification

So as you mentioned maybe not all providers want a different ID submitted later for a same order.

You could maybe propose it as an additional option under CONFIGURATION/ORDER "Payment of order..." like "Randomize ID" that can be activated only if the customer's provider want different ID?

And the 2 reports of the transactions on Postfinance

Transaction aborted

Transaction acheived

Effectivement!
Bonne journée
JL