Breadcrumbs disapear when at product view

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9 years 1 month ago #194049

-- HikaShop version -- : latest
-- Joomla version -- : laytest

Hello

As we drill down the categories to select products the breadcrumbs work fine. See first.jpg.

When we click on actual product the breadcrumb trail disappears. See scond.jpg.

How can we fix this?

Thanks



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9 years 1 month ago #194123

Hi,

Try to set the first option here to "No": www.hikashop.com/support/support/documen...ig.html#features_sef

Need help with customisations of layouts, style or other site development? PM me!
(Don't forget to turn on "E-mail notification of new messages" )

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9 years 1 month ago #194127

Thanks,

This option IS set to NO currently.

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9 years 1 month ago #194184

Hi,

Then, it means that you must have something in the "canonical URL" field of the product. Empty that field and clear your website cache if any and that should do what you want.

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9 years 1 month ago #194273

Hi Nicolas,

This field is blank also.

Screener here

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9 years 1 month ago #194401

Hi,

That's not normal. The link to the product page should change with you turned off the "simplified breadcrumb" option if you don't have any canonical URL.
You must have something caching the old URL. Either some caching activated on your website, or a SEF extension like sh404sef which also caches the generated URLs.
Could you please check on that ?

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9 years 3 weeks ago #195917

Thanks I've tried support at sh404sef, not getting anywhere with them. Some products work fine some dont. Also when when you click on home in the breadcrumbs it takes you back to the website home page rather than the store homepage (online catalogue) homepage. Can I change this?

This breadcrumb issue is causing a massive headache - may have to give up and disable and rely on users using their back button!

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9 years 3 weeks ago #195934

I have the exact Same issue and i dont have any 3rd party extension sef installed. When I take away the canonical i then get home / menu name / product name. The category and sub category doesn't show, i tested eshop and the breadcrumb shows home / category / sub category / product.

Last edit: 9 years 3 weeks ago by nokki00.

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9 years 3 weeks ago #195998

If you don't have any third party SEF, either you have some caching, like the Joomla cache, or your products have a canonical URL set (see my previous posts in this topic) which prevents you from seeing the new URL after you changed the simplified breadcrumb option.

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9 years 3 weeks ago #196336

I cleared the caches and tried on two different browsers on two different machines.

on your website it replicates the same thing.

Here you see the breadcrumb drill down to Shoes / Men



When you click on the product Shoes / Men disappear from bread crumb. Can you make changes on your demo site to show Shoes / Men / product name in the breadcrumb?


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9 years 2 weeks ago #196684

Hi,

It works fine on our demo website.
See: take.ms/Milic
Of course, in order to see that breacrumb on the product page, you first need to turn off the simplified breadcrumb option of the HikaShop configuration on the demo website (and you don't have access to the configuration page of the demo website for security reasons) and by doing that, it will add the /category_pathway-13 parameter at the end of the product page URL as you can see in the screenshot.
That's actually that extra parameter in the URLs of the product page which allows the system to display the breadcrumb like you want.
So if you don't have the category_pathway extra parameter in the URLs it's normal that you don't get the breadcrumb like you want on the product page. And that can come from either having the "simplified breadcrumb" option turned on (it should be off for the way you want the breadcrumb to appear), or that you have a canonical URL filled in your product (make sure that it is not the case), or that you have some caching preventing you from seeing the change on your frontend.

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9 years 2 weeks ago #196687

I have set the bradcrumb option to NOT simplified and clear the caches I can find or am aware of.

Still have the same problem of the breadcrumb trail disapearing when I drill down to the product PLUS at anytime clicking on the home breadcrumb take me to the website homepage NOT the store homepage.

I have alawys found a solution / answer eventually with hikashop (and your assistance Nickolas) but this problem is baffling me.

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9 years 2 weeks ago #196692

Hi

In my message, I also say that it can come from the canonical URL of your products. You didn't say if you checked it.
Maybe it could be the view of the products listing which has been modified from an old version of HikaShop where the breacrumb wouldn't be supported, but as this option dates back to a few years ago, I doubt that this is the case.
If you checked that you don't have a canonical URL but that you still have the problem, please provide a backend access to the website with a link to this website and a link to the products listing page via our contact form and we'll have a look.

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9 years 2 weeks ago #196942

We don't use canonical URL's.

The website was set up three years ago, client has only now over the last 6 months added all the products. I upgraded to the pro version recently.

Will message you with backend access.

Thanks for all assistance.

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9 years 2 weeks ago #197113

Any update on this case ? I am having the same problem

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9 years 2 weeks ago #197123

Hi,

I already gave the solution in my messages on this thread and shown that it worked on the demo website with the proper settings set as explained. So if you followed my instructions and still have the problem, either you missed something in my instructions, or the problem comes from a 3rd party SEF extension, a view override, some caching, etc.

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9 years 2 weeks ago #197292

Ok tnx. My mistake.

In order to make the breadcrumbs display correctly
I set Simplified breadcrumbs to: NO
Force canonical URLs on listings: No generate the URLs

Now my breadcrumbs look like this (they way I want them to look)
Hjem => Alle produkter =>Fritid og

Hobby=>Reiseeffekter=>Reisevekt (last one here is the product

name)

The only problem now is that the word "category_pathway" is

displayed in the URL.

Is there a way to keep the function "Use Canoncial URL and

generate if missing" ON and still have the breadcrumbs

displayed like above ?

Because when I turn on this function my breadcrumbs gets

displayed like this: Hjem=>Alle produkter=>Reisevekt

...I need the canoncial function on for best SEO.

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9 years 2 weeks ago #197299

Hi,

You can have the use canonical URL activated that's not the problem.
The issue you have is that you already have canonical URLs without the category_pathway parameter in them.
That's this parameter which allows for the breadcrumbs to display like you want.
So before activating the canonical URL option, empty the canonical URLs of all your products so that it would then regenerate the canonical URLs of the products with that extra parameter and it will work like you want.

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9 years 1 week ago #197488

OK, I can see that this works fine.

But it ads "/category_pathway" at the end of the url, this is fine by me.

But the only problem is that I have more that 1300 products and I have to make a 301 redirect manually for all of these product in order to keep my ratings in Google. I would use the ReDJ component. But this will take ages.

Any better solution ?

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9 years 1 week ago #197532

Hey Nicolas,
I sent a message via the contact. I have the settings enabled and disabled like you stated but it still doesn't work.

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