Hikashop Filter Module Error

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  • Hikaauction Standard Hikashop Business
6 years 4 months ago #283614

-- url of the page with the problem -- : www.arena.cards/component/hikashop/product/listing?Itemid=2670
-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.82
-- PHP version -- : 7.1.11
-- Browser(s) name and version -- : Firefox Quantum 57
-- Error-message(debug-mod must be tuned on) -- : Hikashop Filter Module Error

Hello,

I have an error with the Hikashop Filter Module.
I can't see the prices filter bar to adjust the price of products displayed (see Attached Picture)


Thanks for your help
Arnaud

System Information
Theme Yootheme Drive
PHP Built On Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux
Database Version 5.5.57-0+deb7u1-log
Database Collation latin1_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.1.11
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.8.2 Stable [ Amani ] 7-November-2017 15:00 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

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6 years 4 months ago #283624

Hi,

It seems your website requires a user access to be able to look at that page.
Could you provide such access ?
Also, could you provide a screenshot of the settings of the filter ?

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  • Posts: 51
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  • Hikaauction Standard Hikashop Business
6 years 4 months ago #283674

Hello,

Here you have the parameters of the Hikashop Filtering Module :


Thanks for your help

This message contains confidential information

Best Regards
Arnaud

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6 years 4 months ago #283746

Hi,

Well, I've checked the issue on your website but I don't have the same thing.
Here is what I see:
monosnap.com/file/5AG4MFwswXmskEroyrYHN4LaBoQ9em
There, I do see the price range and the cursors.
The only issue I see is that the bar of the cursor system has been modified (apparently directly in the file administrator/components/com_hikashop/classes/filter.php to have a width of 10 px instead of the default 250px.
And that's why the cursors look like there are one on top of the other.
I would recommend reverting that change and it will then display properly:
monosnap.com/file/l14bdZ26r7aZc4Em9JxhEjh6bGGLhw

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  • Posts: 51
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  • Hikaauction Standard Hikashop Business
6 years 4 months ago #283753

Hello,

I have looked at the file administrator/components/com_hikashop/classes/filter.php (correct file?) and i have always the value 250 in $cursorWidth='width:250px;';.


Thanks for your help
You are now 'super user' to fix this error.
Thanks for your help
Arnaud

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Last edit: 6 years 4 months ago by extonjaez.

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6 years 4 months ago #283766

Hi,

Funny, now I have the issue you had.
It seems that when you are logged as super admin, there is something (like a plugin, a module, etc) which adds additional javascript on your pages and it creates a bug which prevents the javascript of the cursor filter from initializing it:
monosnap.com/file/xuA4zYCURyWpvsjE85qyQwhqjN4RLq
So that's why it's not displaying for you while it was for me.
Try to access your website with a normal user account and you'll see that it should work fine.
If you still want to fix it for super admin users, you could need to identify which plugin/module conflicts in the javascript. Installing jQuery Easy might help. But maybe you just want to ignore it as normal users of your website won't be concerned.

Now regarding the width at 10px, I actually forgot but that's a setting of cursor filters:
monosnap.com/file/we98XZYLJ0GaToDBWBl2bpsdCKK49P

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  • Posts: 51
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  • Hikaauction Standard Hikashop Business
6 years 1 month ago #288499

This Error with filter is caused by "System - JChatSocial" plugin (JChatSocial Enterprise version 2.25)
I will contact the developper to fix it
Best regards

The following user(s) said Thank You: nicolas

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