Sharing product thumbnail missing

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6 years 4 months ago #284210

-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.7.5
-- PHP version -- : 7.0

Hello!

when i share a product in facebook or try to send it via messenger, the link shows the website's logo instead of the product thumb.
But this is happening in some and not all products.
Why is this happening and how can it be fixed?

Thank you in advance

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6 years 4 months ago #284213

Hi,

I would say that this comes from the meta data added in the head of the page. Unfortunately, it seems that you disabled the social networks plugin so we can't look at the issue on the link you gave, so hard to say anything with certainty.

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  • Posts: 1027
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  • Hikashop Business
6 years 4 months ago #284250

Hi nicolas,

ok i enabled the plugin if you could just take a look now.

Thank you again

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6 years 4 months ago #284257

Hi,

If you use the facebook open graph debugger you can see whether the meta tags are correct and what is the problem with them:
developers.facebook.com/tools/debug/sharing
monosnap.com/file/2fquY9f3xCFRzbBlCZ9BWyeEcflmlQ
As you can see, the error comes from the image which could not be downloaded because it exceeded the maximum allowed sized of 8Mb or your server was too slow to respond.
Looking at the image itself, it's less than 4 MB so it's not a filesize issue. Which leaves only the server too slow to send the image in the time allocated by facebook.
So you have to possibilities:
- You configure your server/upgrade your hosting to send the file faster
- You reduce the filesize of the image so that it takes less time to send it.

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