Select an image with + icon

  • Posts: 122
  • Thank you received: 4
  • Hikashop Business
6 years 4 months ago #284805

-- url of the page with the problem -- : www.nordicdental.dk

Why cant I suddently not see the media folders when I want to select photo with + icon when I want to make a new product in HikaShop???
Br.
Peter

Please Log in or Create an account to join the conversation.

  • Posts: 81539
  • Thank you received: 13069
  • MODERATOR
6 years 4 months ago #284806

Hi,

Wouldn't that mean that you've changed the "upload path" setting of the Hikashop configuration where HikaShop look for the images ?

Please Log in or Create an account to join the conversation.

  • Posts: 122
  • Thank you received: 4
  • Hikashop Business
6 years 4 months ago #284838

Hi Nicolas
I can see all photos who is placed in images/com_hikashop/upload but I cannot se the folders who is inside the folder upload.
Normal in the left side you can se folders when you choose + icon??? Then I choose a folder and then pictures inside the folder shows.
I did not change anything in General/ files. Upload folder is like this as always "images/com_hikashop/upload/"
BR
Peter

Please Log in or Create an account to join the conversation.

  • Posts: 81539
  • Thank you received: 13069
  • MODERATOR
6 years 4 months ago #284840

Hi,

I don't see why it wouldn't work then.
Please provide a backend access and a FTP access along with a link to this thread via our contact form so that we can have a look at the issue:
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

  • Posts: 122
  • Thank you received: 4
  • Hikashop Business
6 years 4 months ago #284887

I send it now
Br
Peter

Please Log in or Create an account to join the conversation.

  • Posts: 81539
  • Thank you received: 13069
  • MODERATOR
6 years 4 months ago #284927

Hi,

I've had a look but for me it works great on your website:
monosnap.com/file/jhh024rDFXQHJMt5GVHfjEoNFU1F0G
So I'm not sure if we're talking about something else or if you have some browser caching issue ?

Please Log in or Create an account to join the conversation.

  • Posts: 122
  • Thank you received: 4
  • Hikashop Business
6 years 4 months ago #284967

Hi Nicolas
Look at my photo????
It is in Crome and edge, the same not working???
I tried in Explore and it is working like your photo???? So here is al ok.
I have updated Crome, but the same???
I do not count in Edge, many thing is not working with Edge.
Best regards
Peter

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81539
  • Thank you received: 13069
  • MODERATOR
6 years 4 months ago #284975

Hi,

My screenshot was taken on Chrome browser.
So it's not a Chrome issue.
As I said in my previous message, please clear your Chrome cache and that might help.

Please Log in or Create an account to join the conversation.

Time to create page: 0.069 seconds
Powered by Kunena Forum