Characteristics issue

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6 years 1 month ago #287970

-- HikaShop version -- : 3.3.0
-- Joomla version -- : 3.8.5

Can you go to my site and try to buy my product?
You will see that Characteristics don't match between product page and cart.
Can you help me?

Thanks

Last edit: 6 years 1 month ago by Bankthaworn.

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6 years 1 month ago #287972

Hello,

I just test it on your website and it worked fine with the product : "MSI Aegis 3 Gaming PC"

Can you show us some screenshots of describing your issue ? Thank you.

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6 years 1 month ago #288021

This is attachments. Can you see in red square?

Attachments:

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6 years 1 month ago #288031

Hello,

In that case, can you show us some screenshots of how you configured your "MSI Aegis 3 Gaming PC" product and its variants so that we can eventually reproduce it on our end ?

Thank you.

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6 years 1 month ago #288056

Ok. If it isn't enough for, you can tell me again.

Thanks

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6 years 1 month ago #288069

Hi,

The issue comes from the customization done to your product page layout.
If you look at the HTML of a product page, you can see that:
monosnap.com/file/VY7I7xQx1qXUIg0KnFaR6MRraBoujf
The hidden data of the variants of the product are inside the form of the product page where they should normally be outside.
Because of that, when you click on add to cart, instead of adding the selected variant, it adds the last one to the cart.
You're probably missing one or two </div> in the show_tabular view file where the customization was done.
If you didn't customize the product page layout and that this comes from your template, then you want to check on that with your template provider so that they can provide the appropriate fix.

The following user(s) said Thank You: Bankthaworn

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6 years 1 month ago #288220

Thanks Nicolas.
I miss some <div> in show_tabular

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