Product list display issue since joomla 3.8.5 update

Hi,

The URL you provided for the shop doesn't work.
Please switch to the default CSS and then provide a link to the listing so that we can look at the situation.

And please, don't duplicate your messages as it increases the load of support and thus we need more time to answer everyone, including you.

Hello,

Thanks for your link, first point I note that your Css class li aren't as expected.
For be more specific, HikaShop since 3 version use his own grid system to manage display, and for the frontend_default.css use specific class, as you can see it on this screenshot :

On your side we have this :



I think that you have an override on listing_list view, and that explain why your HikaShop use an old view version despite the update and so, don't have the grid-system class.

Can you via ftp, try to change your listing_list file name (for by example listing_list_2) in :
YourWebsite/templates/YourTemplate/html/com_hikashop/product/

That will "switch off" the override view, and you will see if that solve your issue.
Regards

Hello,

I don't recommend to edit your listing.php, that can leads to edge effects.
To see which file you have to edit, what did you see in your file :
YourWebsite\templates\YourTemplate\html\com_hikashop\product ?

Try to rename the file as explain earlier, and I recommand to keep the listing.php view by default, remove change and keep it on your side if you want to keep your custom for apply it on your required view (listing_div, ..._list or else)

Later to apply custom I recommend this method shown in this tutorial .
Other tips, in Main HikaShop Configuration, in Advanced tab you will find an helpful option to know your view and which one you need to edit.

Hope this will help you.

Regards

Hi,

Philip made some small mistakes in his messages.
He meant "folder" not "file" for MyWebsite\templates\mlabel\html\com_hikashop\.
And not "listing_list" but "listing_div".

So to sum up:
Your problem is that the HTML of your listing is old. This means that your template has a view override for some of the view files in the FOLDER MyWebsite\templates\mlabel\html\com_hikashop\product\
The biggest probability is that in that folder, you have a file named listing_div.php
Try renaming it to something else in order to deactivate it and that should help for your listing display issue. Please make sure that your clear your browser AND website cache if any when testing.
If you still have the issue after that, then you might have other view overrides in for MyWebsite\templates\mlabel\html\com_hikashop\product\
You could try renaming them one by one to see which one is causing the issue. But I'm pretty confident that the problem is with MyWebsite\templates\mlabel\html\com_hikashop\product\listing_div.php

Hello,

Nico was right, I wasn't precise enough... Anyway to answer to your last question, maybe it's better to understand what's going on without the override view maybe we have to check your Item Menu configuration, can you provide a complete page screenshot ?
Especially the view in Product options tab, and especially the item part :

Note : See this tutorial to better know the HikaShop Item Menu configuration.
You have to know that in our mind, with the listing_div and the default frontend css everything must work from Item Menu configuration.

Awaiting news from you.
Regards

Hi,

You need to rename the listing_div.php file.
Also, regarding the one column issue, this comes from something similar to that issue:
www.hikashop.com/forum/install-update/88...r-update.html#260059
However, the CSS isn't in HikaShop this time but in your template CSS. So you'll have to search for it in the CSS of your template and remove it from there.
If you would allow us to see the issue on your website, we could analyze the CSS on the page and tell you more precisely what needs to be changed.

Note however that your template apparently has some system to dynamically generate its CSS. So I'm not sure how you can edit the CSS of your template.

Unfortunately, all these issues you keep facing with the display of HikaShop comes from your template which heavily customizes the display of HikaShop on the frontend. So normally, you should ask your template provider to update the template to match with the changes in HikaShop. The template customizations of HikaShop are based off of HikaShop 2.x which is now quite old.
Did you check with them if they had updates for the template ?