FAQ plugin (per product) or functionality available?

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6 years 3 weeks ago #290387

-- url of the page with the problem -- : koffiematters.nl
-- HikaShop version -- : 3.2.2

Hi folks,

I've got a magento webshop, where it's possible for customers to ask a question about a specific product.
After reviewing the question by an admin, it can be published on the productpage.
I'm wondering if there's such a feature in Hikashop

I hope you've got an answer for me :-)

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6 years 3 weeks ago #290401

Hi,

So it's like a comment system with approval of the comments ?
Or do you mean something where it sends an email to the other people who already purchased that product so that they can answer ?
If it's a comment system with approval, then the comment system in HikaShop can do it.
If it's the other, then it would require the development of such extension.

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6 years 2 days ago #291644

Hi Nicolas,

Maybe a practical approach would be better to explain myself. Check this link for a demo:
product-questions.demo.amasty.com/produc...t-and-aloe-vera.html

Click on the tab "Product Questions" and you'll see one question, with an answer as example. Users can click on the button "Ask a question" which does what it says: Ask a question about that specific product. When they fill in their question and other details and finish the procedure, the question appears as waiting for approval in the backend. Also there's a mail being sent to the admin of the webshop to approve / edit the question and answer.

It's very strange Hikashop doesn't have such functionality / plugin(s) because this funcionality is used very often on webshops. Magento and WOOCommerce have both multiple of such extensions available.

Last edit: 6 years 2 days ago by hielkio.

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6 years 1 day ago #291667

Hi,

We actually didn't had many people requesting such capability.
I guess most merchants are fine with a "contact us" button to as the question and get the reply directly from the merchant, without a publishing system for the questions, and that's already in Hikashop.

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6 years 1 day ago #291674

I "Guess" they're happier with my- / the more logical approach :)
Just pick a random popular webshop, take note of this feature and change your mind :-D

A couple of examples:
Amazon.com
Apple.com
Walmart.com
Overstock.com
Rakuten.com

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